Achieved "Top Rated" freelancer status on Upwork with five-star average ratings and positive reviews.Freelance projects include a variety of written content for case studies, social media posts, blog posts, web writing, newsletters, summaries, and internal communications.Successfully completed copywriting projects for clients in a variety of industries, with a focus on content for B2B SaaS companies.Ensured all writing projects met standards outlined in creative briefs, including requirements for specific reading levels, keywords, tone of voice, and more.Collaborated with stakeholders to incorporate knowledge from subject matter experts and case study participants.

Proto is the leader for inclusive chatbots and multilingual contact centre automation. Governments and businesses use Proto's AI Customer Experience (AICX) platform to ensure local-language service, long-term operational efficiency, and citizen protection. All Proto deployments are powered by its HermesAI™ natural language processing engine for underserved and mixed languages in Africa, Asia, and the Americas.Wrote blog articles and whitepapers touching on key industry issues that drove engagement on social media and on Proto's website.Collaborated with the CX team to create client case studies showcasing key metrics and achievements, which also served as social proof for sales communications.Documented content standards to ensure consistency of tone, voice, and grammar across all communications.Wrote text for social posts and collaborated with graphic designer and marketing management to deliver engaging content on LinkedIn and Twitter.Edited website text and SEO meta descriptions in Webflow to include industry keywords and search terms.

Ensured meticulours record-keeping and timely processing of expense reports, accounts payable, and information for project invoicing.Assisted with office digitization efforts to ensure architectural project files were organized and easily accessible.Assisted with transfer to new accounting system during company merger, ensuring that architectural staff understood new processes for time and expense reporting.