Colleen Wiley Email & Phone Number

Mammoth Lakes, Ca

Mammoth Lakes, Ca

* Supervise a high performing team that creates and maintains accurate products and services* Provide direction, coaching, encouragement, and training to a team of 8 staff members.* Manage scheduling and timekeeping for the department.* Provide technical support for resort operations via help desk and on-site visits.* Install and configure hardware and software, train end users, troubleshoot issues, write documentation.* Manage cases and cooperate with software vendors to resolve software issues.* Perform monthly audit of custom retail software to ensure accurate inventory management and sales integration.* Facilitate meetings with venue managers to review software functionality and devise methods to improve and streamline processes to achieve optimum guest service. * Plan, stage, and implement software upgrades and deploy new services and products.* Create test scripts and complete thorough testing of new software versions.* Write SQL scripts for troubleshooting software issues, analyzing data, and generating custom reports.* Proficient with installing and configuring IIS, ww.dll, and web pages for rentals self entry stations.

Mammoth Lakes, Ca

Managed daily operations of privately owned sporting goods store in a ski resort town. Responsible for hiring, directing, and developing an exceptional performing team that is sales driven, while striving to maintain company standard for outstanding customer satisfaction.

Burbank, Ca

Managed all technical aspects of creating digital special effects for film, broadcast, and video. Installed, configured, licensed, and maintained a variety of high end hardware and software. Performed testing and diagnostics of new, cutting edge technologies.

Hollywood, Ca

Santa Monica, Ca

Managed all hardware and software utilized in a high technology classroom environment.

Hollywood, Ca

Responsible for coordinating and supervising System Engineering activities in the Western Region. Provided pre-sales and post-sales technical support, software demonstrations, and training.

El Segundo, Ca

Provided pre sales/post sales technical support to both aerospace and commercial regions.

Redondo Beach, Ca

Responsible for software development of a variety of aerospace projects, including a signals processing system and database search/archiving system. Utilized C programming language and Unix operating system.

Forte Meade, Md

Responsible for software development of a signals/message processing system. Also appointed to Software Support Manager of a larger signals processing system