Colleen Willoughby Email & Phone Number

• Lead end-to-end project management for product ideation, development, and go-to-market strategy, ensuring alignment with organizational goals.
• Supervise and mentor project teams to achieve program goals, fostering a collaborative environment.
• Design and implement strategic programs that drive organizational success, optimizing processes across multiple project teams to achieve key milestones and objectives.
• Identify and capitalize on new, sustainable opportunities to support and expand ongoing programs, aligning with broader organizational objectives.
• Forged strong partnerships with external organizations resulting in an $850,000 annual contract renewal.

• Managed diverse ecommerce client portfolio, enhancing OMS, WMS, and omni-channel technologies.
• Led projects for BOPIS solutions, streamlined returns, and advanced DOM integrations.
• Ensured high client satisfaction, resolved concerns, and maintained positive P&L margins.
• Led a team of Business Analysts and Senior Business Analysts, driving their development,performance, and alignment with brand objectives.

• Implemented operational shifts to boost efficiencies and reduce costs.
• Collaborated with IT and cross-functional teams to deploy sales reporting software.
• Orchestrated Evaluation Program to enhance sales opportunity wins.
• Led development of Sales Operation Analysts, encompassing training and policy enforcement.

• Created and delivered training programs on abuse prevention for educational institutions, focusing on healthy relationships and sexual assault awareness.
• Developed and implemented training sessions for first responders, educating them on the psychology of sexual trauma to better support victims.
• Secured grants for nonprofit budget and coordinated community support for fundraising efforts at The Turning Point.

• Conducted forensically sound interviews for child abuse investigations.
• Facilitated case reviews with a multidisciplinary team for updated reports.
• Organized fundraising efforts to secure additional funding.

Dallas, Texas

• Scheduled and coordinated vendors to maintain efficiency in turnaround time for apartment rentals.
• Conducted final walk-throughs of apartments to ensure quality standards were met before new residents moved in.
• Created and maintained office organization to streamline operations and increase productivity.

Managed employees with both rewards and appropriate discipline when necessary. Maintained a two-minute ticket window with efficient process and world class customer service.

Organized the office. Kept orders straight and communicated withcustomers in a positive manner through email and phone conversations to build a reputationthe invited business.

Master Of Business Administration, Business Administration, Management And Operations

Bachelor'S, Development And Family Studies

Activities and Societies: National Council on Family Relations, Student's Taking Action, Leadership in Family Education.

High School Diploma