Colleen Willoughby Email & Phone Number

• Lead end-to-end project management for product ideation, development, and go-to-market strategy, ensuring alignment with organizational goals.• Supervise and mentor project teams to achieve program goals, fostering a collaborative environment.• Design and implement strategic programs that drive organizational success, optimizing processes across multiple project teams to achieve key milestones and objectives.• Identify and capitalize on new, sustainable opportunities to support and expand ongoing programs, aligning with broader organizational objectives.• Forged strong partnerships with external organizations resulting in an $850,000 annual contract renewal.

• Managed diverse ecommerce client portfolio, enhancing OMS, WMS, and omni-channel technologies.• Led projects for BOPIS solutions, streamlined returns, and advanced DOM integrations.• Ensured high client satisfaction, resolved concerns, and maintained positive P&L margins.• Led a team of Business Analysts and Senior Business Analysts, driving their development,performance, and alignment with brand objectives.

• Implemented operational shifts to boost efficiencies and reduce costs.• Collaborated with IT and cross-functional teams to deploy sales reporting software.• Orchestrated Evaluation Program to enhance sales opportunity wins.• Led development of Sales Operation Analysts, encompassing training and policy enforcement.

• Created and delivered training programs on abuse prevention for educational institutions, focusing on healthy relationships and sexual assault awareness.• Developed and implemented training sessions for first responders, educating them on the psychology of sexual trauma to better support victims.• Secured grants for nonprofit budget and coordinated community support for fundraising efforts at The Turning Point.

• Conducted forensically sound interviews for child abuse investigations.• Facilitated case reviews with a multidisciplinary team for updated reports.• Organized fundraising efforts to secure additional funding.

Dallas, Texas

• Scheduled and coordinated vendors to maintain efficiency in turnaround time for apartment rentals.• Conducted final walk-throughs of apartments to ensure quality standards were met before new residents moved in.• Created and maintained office organization to streamline operations and increase productivity.

Managed employees with both rewards and appropriate discipline when necessary. Maintained a two-minute ticket window with efficient process and world class customer service.

Organized the office. Kept orders straight and communicated withcustomers in a positive manner through email and phone conversations to build a reputationthe invited business.

Master Of Business Administration, Business Administration, Management And Operations

Bachelor'S, Development And Family Studies

Activities and Societies: National Council on Family Relations, Student's Taking Action, Leadership in Family Education.

High School Diploma