Dedicated Operations Team Manager with 6 years experience in customer service, managing a team, coaching team members, taking escalated calls, setting goals and monitoring team performance, delegate tasks and set deadlines and oversee day-to-day operation. I am highly resourceful, flexible, innovative, goal-driven, and a compassionate leader. A quick learner who can absorb new ideas and experience in coordinating, planning and organizing a wide range of operations activities. Well organized and an excellent team player with a proven ability to work proactively in a complex and busy office environment.