Colleen Alden Email & Phone Number

Chertsey, Surrey, Gb

Chertsey, Surrey, Gb

Charlotte , Nc, Us

Charlotte, North Carolina, Us

Mooresville, Nc, Us

Human Resources, Merchandising

San Jose, Ca, Us

Corporate Functions: Finance, Legal, Government Relations, IT* Built and stabilized Corporate Functions organizations in the turbulent aftermath of the PayPal spin off* Coached leaders to lead through organizational uncertainty to manage attrition on executive teams to retain key talent* Re-staffed organizations with key external talent; onboarded C-Level executive and multiple VPs on the Legal and Government Relations team for early integration into the culture in order to drive results quickly* Provided ongoing partnership and advisement to C-Level executives (1 SVPs / 12 VPs)* Created from scratch and delivered innovative “Coaching Skills for Leaders” program to increase people leader abilities, training 80+ people leaders in the Finance organization* Completed multiple formal executive coaching engagements with eBay leaders in Marketing, Analytics, Technology* Drove new organizational and talent assessment in the “new eBay” environment* Delivered clear solutions during challenging change management implementation of new HR systems (Workday)

San Jose, Ca, Us

eBay Infrastructure Technology Organization, Innovations and New Ventures, eBay Research Labs, Inventory and Catalog Technology* Drove organizational effectiveness through massive de-integration / change management effort for 1400 developers, architects, product managers, QA professionals, through the separation of eBay and PayPal into two public companies* Defined – and refined - people-strategy in the midst of strong headwinds to build the most effective organizations possible for the future of eBay and PayPal platform technology* Equipped people managers to lead through change and uncertainty* Managed attrition to retain key through talent organizational and incentive-based solutions * Delivered HR solutions to support critical goal of Research and Innovation for eBay, Inc* Facilitated key talent acquisition efforts to derive/ nurture/ graduate new and innovative growth ideas to the core of the business

San Jose, Ca, Us

eBay Marketplaces Finance and Analytics, Legal, and Corporate Communications *Responsible for creating and driving the people strategy in partnership with the eBay Marketplaces executives who lead Global Finance, Legal and Communications, to support business growth and foster connected commerce globally. *Focused on optimal resourcing and organizational design, workforce management*Enabled executive talent acquisition, diversity, employee engagement and development to strengthen and balance talent base*Provided effective executive leadership coaching to C-Level executives (2 SVPs / 8 VPs) to improve employee followership and engagement*Defined and aligned on core competencies for company CFOs to support consistent hiring and development*Redesigned 400 person Global Analytics organization for optimum support of the eBay Marketplaces Product teams*Implementation of an Analytics competency scale / career ladder to support hiring and employee development*Team built a global Communications organization to support eBay Marketplaces internal and extermal communications

Charlotte, Nc, Us

Participated with a team to drive overall transformation of 7000+ person operations/production business to respond to customer trends, including paper and print reduction and the introduction of online imagining capabilities• Implementation of site consolidations/closure procedures in two large production businesses; ensuring appropriate staffing levels for optimal production and minimizing employee severances resulting in significant savings in severance costs in 2011• Team management of HR generalists in alternate locations supporting large production facilities• In the midst of multiple site closures, mitigated reputational exposure for Bank of America through proactive collaboration with media, communications and government relations partners• Partnership with finance team to forecast expected personnel savings annually and adjust workforce reduction, as well as hiring numbers based on changing business needs• Organizational design refresh of business, resulting in stronger functional alignment and, through critical assessment of management team capabilities, fresh leadership perspective and energy• Strengthened risk resource capabilities in two businesses, Statement Printing and Credit Card Issuance, to assess and resolve site risk, ensure controls, ultimately improving operations audit results from unsatisfactory to satisfactory• Drove staffing efforts to improve full time/part time mix in Payments business for maximum efficiency and greater cost savings•HR generalist for Pariter, a 50/50 joint venture created with Bank of America and Wells Fargo to develop industry utility ACH processing engine and function as industry low cost producer for ACH. Supported closure of the JV in summer 2011 with high employee redeployment rate• Coordination, communication and tracking of broad, dynamic severance activities/waves across a business population of 10,000, ensuring the process was carried out fairly, with minimal corporate exposure

Charlotte, Nc, Us

Human Resource partner and team member of 600+ person change management organization driving the Bank of America’s acquisition of Countrywide mortgage; the largest acquisition effort in the history of the company, lasting two years before successful completion• Partnered with senior executives to ensure execution of HR strategy and process in a fast-paced, unpredictable projectenvironment. Coached and consulted managers/executives on employee relations issues including the unique needs that are part of a complex change process – severance processes, associate retention, associate fatigue• Partnered with HR Change Management team and Communications partners to ensure smooth transition of HR policies to former Countywide employees in all impacted businesses nationally, including pay and benefits changes and HR systems adoptions• Drove redeployment efforts for 600+ associates transferring off the change project into new roles across the company. Achieved 96% successful redeployment rate and very high employee satisfaction with the process in a challenging hiring environment• Human Resource lead for the CFC Transition “Bubble Staff” project to support the mass technology conversions across the country, ensuring appropriate staffing levels in call / support centers and mitigating service level risk in the changing mortgage business

Charlotte, Nc, Us

Coordination and support of a team of 6-8 executives in the Consumer business, Credit Card, Deposits, Banking Center Channels, in order to drive sales results in the midst of Bank of America’s acquisition of LaSalle Bank• Created and facilitated effective management routines for LaSalle Transition Executive and team of eight leaders. Synthesized & distributed communications; ensure deadlines were met regularly in order to maintain a highly functioning team throughout a complex change management effort• Integrated, with corporate workplace, efforts to drive and maximize employee space re-assignments for all employees in Illinois and Michigan• Managed a team of associates from various lines of business to plan and produce three celebratory events for 400+ Transition associates in the Chicago area; facilitated recognition and reward activities• As “Redeployment Champion”, gathered, tracked & communicated placement information for Transition associates; liaison to the broad Transition redeployment effort

Charlotte, Nc, Us

Created and executed development programs for executives and their teams across 2 businesses, a broad banking center sales team and the ecommerce/ATM channel. Programs included: on boarding and stakeholder reviews for new executives, talent planning, assessment and slating, 360 facilitation and coaching, Pay for Performance. As a result, proactively increased focus on executive coaching and manager development• Collaborated with Learning and Leadership Development and Human Resource Executives to provide world-class leaderdevelopment and organizational effectiveness services• Supported the eCommerce/ATM organization through an in depth talent assessment, enabling stability through significantorganizational, operational and leadership transition• Managed regular business and personnel-related routines for the Consumer Process & Programs Executive, supporting team of 20+ associates, collaborating across a vast business partner matrix to ensure team effectiveness and integration

Charlotte, Nc, Us

• Responsible for the tactical implementation of talent and executive development programs for several businesses within the consumer bank division with the goal of maximizing associate performance and satisfaction• Facilitated and managed overall pay for performance rollout across the global consumer and small business banking space• Managed the end-to-end 360 Feedback process to ensure adoption for relevant populations, including manager coaching and follow up

Bachelor Of Science, Family Studies

Executive And Leadership Coaching Certification

Masters Degree, Professional Counseling