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Colleen Mccarthy Email & Phone Number
Head of Customer Experience
at
GreenSpark Software
1 work email found
@hmhco.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Experience
Location
Boston, Massachusetts, United States
Company size
Who is Colleen Mccarthy? Overview
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Quick answer
Colleen Mccarthy is listed as Head of Customer Experience at GreenSpark Software, a company with 37 employees, based in Boston, Massachusetts, United States. AeroLeads shows a work email signal at hmhco.com and a matched LinkedIn profile for Colleen Mccarthy.
Colleen Mccarthy previously worked as Senior Customer Success Manager at Feefo and Member at Customer Success Collective. Colleen Mccarthy holds Graduate Certificate, Fundraising Management from Boston University.
Company email context
Email format at GreenSpark Software
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{first}.{last}@hmhco.com
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Profile bio
About Colleen Mccarthy
Passionate Customer Success professional with a proven track record in transforming customer experiences through strategic operations and data-driven insights. I specialize in optimizing customer success processes, managing cross-functional teams, and implementing scalable strategies to drive retention and growth.With extensive experience in overseeing end-to-end customer success operations, I excel at leveraging metrics to enhance customer engagement, streamline workflows, and deliver impactful results. My approach focuses on aligning operational efficiency with strategic goals to ensure that customers achieve maximum value and satisfaction.Eager to collaborate with teams dedicated to translating customer insights into tangible, transformative actions that drive both customer satisfaction and organizational success.
Listed skills include Project Management, Grant Writing, Fundraising, Technical Writing, and 7 others.
Current workplace
Colleen Mccarthy's current company
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Greenspark Software
12 roles
Colleen Mccarthy work experience
A career timeline built from the work history available for this profile.
Senior Customer Success Manager
Current- Lead and manage a book of business of 20 accounts, comprised of company's enterprise and strategic customers with an ARR of $4MM- Drove retention and growth efforts, achieving a 95% customer retention rate and increased ARR by 20% through targeted upsell strategies and proactive customer engagement, resulting in improved customer satisfaction and.
Apr 2024 - Present
Member
CurrentThe Customer Success Collective exists to create a space to help individuals and organizations drive company-wide alignment around customer success as the scalable, sustainable source of business growth.
Jan 2024 - Present
Senior Customer Success Manager
- Oversaw a portfolio of 35 accounts, consisting of the company's enterprise and mid-market customers, with a total Annual Recurring Revenue (ARR) of $2.5 MM- Owned and surpassed a Net Revenue Retention (NRR) target of 100%, achieving 125% NRR in 2023 by identifying key optimization opportunities that drove customer adoption and implementing strategic.
Jan 2023 - Feb 2024
Customer Success Manager
- Managed a book of 50 enterprise, mid-market, and SMB accounts with an ARR of $2.5MM, exceeding the NRR target of 100% by achieving 115% in 2022. Drove customer retention and growth through strategic account management, proactive engagement initiatives, and tailored solutions- Developed and executed a comprehensive Customer Success strategy for Mid-Market.
Oct 2021 - Dec 2022
Customer Success Manager
- Managed a book of business of 100 mid-market accounts with an ARR of $3 MM- Analyzed customer success metrics related to customer health, renewal rates, and expansion opportunities to identify new areas for customer experience improvements, these insights also drove a 25% improvement in customer health scores and a 15% reduction in churn, enhancing.
Oct 2020 - Nov 2021
Customer Acquisition & Success Operations
- Supported the operational goals and objectives of Customer Acquisition and Success team, leading to reduced time spent on manual processes by 25% through workflow automation and optimization, enabling teams to focus on high-value activities.- Collaborated with Customer Success and Renewal Managers to streamline workflows, resulting in a 20% reduction in.
Oct 2019 - Oct 2020
Global Sales Administrator
- Developed and maintained comprehensive sales reports, dashboards, and KPIs for executive leadership- Managed a team of Sales Coordinators, responsible for achieving key goals in sales support, process optimization, and customer relationship management. Optimized team workflows to reduce response times by 30%, ensuring efficient collaboration with sales.
Oct 2017 - Oct 2019
Grant & Fundraising Development - Consultant
Self-Employed
Jan 2014 - Jan 2020
Executive Assistant
Executive Assistant to the President and Chief Administrative Officer of a nationally recognized, property management firm.
Jan 2016 - Oct 2017
Project Assistant
Provided administrative support within a nationally recognized architecture and design firmAssisted with the development and distribution of external communications, aligned with company standards and consistent in terms of aesthetic, quality, and tone
Nov 2013 - Jun 2015
Curriculum Development Coordinator
Conducted comprehensive reviews and refinements of technical documentation authored by software engineering teams, ensuring clarity and accuracy.Developed and meticulously edited educational materials for product training programs tailored to enterprise-level search software, serving esteemed corporate clients such as LexisNexis and Google.Facilitated and.
Aug 2008 - Aug 2010
2 education records
Colleen Mccarthy education
Graduate Certificate, Fundraising Management
Boston University
English, Professional, Technical, Business, And Scientific Writing
University Of Massachusetts Amherst
FAQ
Frequently asked questions about Colleen Mccarthy
Quick answers generated from the profile data available on this page.
What company does Colleen Mccarthy work for?
Colleen Mccarthy works for GreenSpark Software.
What is Colleen Mccarthy's role at GreenSpark Software?
Colleen Mccarthy is listed as Head of Customer Experience at GreenSpark Software.
What is Colleen Mccarthy's email address?
AeroLeads has found 1 work email signal at @hmhco.com for Colleen Mccarthy at GreenSpark Software.
Where is Colleen Mccarthy based?
Colleen Mccarthy is based in Boston, Massachusetts, United States while working with GreenSpark Software.
What companies has Colleen Mccarthy worked for?
Colleen Mccarthy has worked for Greenspark Software, Feefo, Customer Success Collective, Appfollow, and Houghton Mifflin Harcourt.
How can I contact Colleen Mccarthy?
You can use AeroLeads to view verified contact signals for Colleen Mccarthy at GreenSpark Software, including work email, phone, and LinkedIn data when available.
What schools did Colleen Mccarthy attend?
Colleen Mccarthy holds Graduate Certificate, Fundraising Management from Boston University.
What skills is Colleen Mccarthy known for?
Colleen Mccarthy is listed with skills including Project Management, Grant Writing, Fundraising, Technical Writing, Curriculum Development, Nonprofit Consulting, Microsoft Office, and Sustainable Development.
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