Colleen Bulpit Email & Phone Number

Toronto, Ontario, Canada

• Oversee the P&L, project management and delivery of multiple clients and portfolios while running a team of Program Directors, Program Managers and Project Managers. • Management of portfolios totalling 25-30MM• Partnership with the VP Group Account Director to ensure the client experience is flawless• Representative for the PMO within Klick Health • Division lead responsible for driving various department process improvements (SOPs) and initiatives including process governance• Oversee key portfolio decisions and financials• Drive organic growth within the portfolios, as well as helping with new business initiatives. • Identification of forecasts and target setting to support the growth targets for the year• Employee Recognition, Hiring and Performance Reviews

Toronto, Canada Area

AOR / DOAR: 6+ years of leading a team of PMs/PgMs (AOR/DAOR) in the pharma industryPractice Leadership :Leading a team of 10+ project managers to ensure best in class for: ---Scope definition ---Budget development ---Resource planning ---Timeline planning Team Leadership: Responsible for vetting and conducting case studies of top talent / applicantsAccount / portfolio planning:-- Management and oversight of $10-$15MM book of business-- Demand planning /reporting for staffing-- Active management of P&L for assigned portfolios-- Providing strategic direction to the team in terms of optimizing our client experience

Telecommunications construction company serving the Brampton, Caledon, Orangeville and surrounding areas.

Toronto, Canada Area

- Establish a PMO within the organization to define project management standards and supervise 3PT project managers and coordinators- Establish and refine processes and metrics to evaluate and improve team efficiency and operational performance- Plan and manage short and long term projects, resources, budgets, changes, and risks- Skills-based resource scheduling, forecasting, and team planning- Maximize billable hours and minimize overtime for all resources- Evaluate and improve project and account profitability- Coordinate company-wide task alignment based individual strengths, roles, and goals- Manage client expectations and ensure a high level of customer satisfaction- Conduct Post-delivery review of projects with clients to improve our processes

Toronto, Canada Area

- responsible for maximizing billable hours across the organization- identifying resourcing needs across all social media & digital projects- research, implementation and training on new cloud time tracking system (Harvest)- responsible for generating monthly sales funnel- developing and refining estimating/quoting tool and templates (Quoteroller)- sourcing new vendors and development partners- research, implementation and training on project management roadmap tool (roadmap)- promoted from Colour Creative Persuasion (part company)

Toronto, Ontario

- Manage day-to-day client interactions and expectations for multiple projects. - Develop and effectively execute project plans throughout the life cycle of project(s) according to established policies & procedures- Manage project budgets, including assigning and measuring resource time against project estimate - Establish clear project baseline data to support the success of all internal and client team members- Thorough understanding of technical preferences and technical direction. - Seek and continually capitalize upon opportunities to increase customer satisfaction and increase client relationships - Anticipate client needs and mobilize resources to respond in a timely manner. - Key participant in team and client planning meetings - Communicate client business needs to the internal team - Effectively prioritize project objectives & assignments - Complete weekly Budget control reports and monthly work orders - Author project specific documentation such as: Scope of Work, Functional Specifications, Creative Briefs, Estimates, Workback Schedules, Contact Reports. - Create and enforce project schedules with input from team as needed, ensuring deadlines and launch dates are met - Track, report and regulate major client issues relating to a given project. - Communicate effectively both internally and externally to set and manage expectations - Monitor and control changes to the schedule of activities as well as to the overall project - Prepare and present final project reconciliations once projects are completed

Toronto, Canada Area

• Maintenance manager for enterprise wide content management system• Ensured that processes and procedures were completed and quality standards were met• Conducted project post mortems by seeking input from key stakeholders to identify recommendations for continuous improvement.• Developed high level planning documents which ensured system releases were delivered on time• Identified resources and skills required to meet project timelines• Provided superior client experience and strengthen relationships with business partners• Engaged QA team in all changes to production

Toronto, Canada Area

• Established and maintained strong client relationships with a portfolio totalling more than $400,000• Responsibilities included project planning, project execution, and resource scheduling• Provided sign off on all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) which ensured quality standards and client expectations were met.• Pursued opportunities which translated into new business and an increase in sales