Colleen Care Email & Phone Number

Leesburg, Va, Us

Wilmington, Massachusetts, Us

Leading the designers focused on Apollo digital customer experience (our industry-leading, secure, cloud-based platform for real-time study data), specifically for Safety and Biologics, O2, Microbial, and BLX/CDMO Operations. Overseeing the Customer Experience Team, ensuring Voice of Customer Research efforts are abundant and actionable. Bringing consistency and vision to the connected experiences of the above groups and deepening the understanding of customer journeys on a strategic level.

Wilmington, Massachusetts, Us

Executed and evangelized Design Thinking Methodologies internally and externally from drug discovery throughout the development lifecycle. Articulated how automation can make workflows, processes, and jobs more efficient so cancer patients can receive life-saving treatment as soon as possible.

Mclean, Virginia, Us

Sole designer on a contract working with the NIH to design and build a data management system that provided structure and centralization for various types of experimental data. Through Steampunk's Design Intelligence Framework, equipped with Agile methodologies, we delivered a GUI, CLI, and clickable prototype in under 3 months as a Pilot showcase.

Reston, Va, Us

Strategized the design behind a robust analytical, digital experience for administrators at institutions and universities to manage their daily tasks.

Reston, Va, Us

Through learning from many onsite customer visits to various higher education institutions across the country, I was part of creating world class user experiences powered by cloud-based technology.Specifically, I worked with Next Gen SaaS solutions in the Insights/Analytics sector: ensuring that customers and students feel empowered to use data in ways that drive actionable outcomes for them. Data can be intimidating, but taking the time to understand end users, and marrying their needs with proper data visualizations when appropriate, results in meaningful and long-lasting impact.

Reston, Va, Us

During my time at comScore, I spent every day listening to how customers utilized our data, and what insights they desired to take action on. Because comScore is a third party data measurement company, I spent my years there learning how to design with big data, and how to create proper data visualizations. Design• Redesigned comScore's largest product; worked cross-functionally with Developers and Product Managers to migrate data sources over to the new application.• Together with the rest of the UX team, recreated a new Style Guide that will enhance products across the board by aligning design, navigation, and functionality. • Led education efforts for various colleagues company-wide on design-thinking skills.Research• Led User Research initiatives for the company; facilitated ~120 Research sessions in less than 2 years. • Facilitated User Research method techniques internally to help teams align thoughts and prioritize ideas.

Reston, Va, Us

Design• Reconstructed information architecture on several products to more easily fit users’ roles and goals. • Collaborated on a home-grown data analytics tool that is paving the way for other comScore products. • Provided visual designs in Agile iterations for more than 10 company projects. • Re-designed a dashboard that was distributed to nearly 1,000 subscribers, and had thousands of reports run in its first week of release. • Re-designed comScore’s largest and most revenue-generating product to provide clients a more business intelligent way of accomplishing goals. Research• Led UX research initiatives for company; building a research program from the ground up. • Planned and co- or led more than 50 client research sessions for the largest revenue-generating product in the company which led to a complete redesign overhaul.

Reston, Va, Us

Analyzed and conducted user interviews globally to identify UX issues/general feedback; prepared and presented findings/design suggestions and recommendations to Product and Product Management.Researched and implemented various usability testing strategies and methods. Analyzed quantitative and qualitative client feedback for various comScore products.Assisted developers during design phases and development life cycles.Delivered high-fidelity wireframes and mockup designs for product iteration.

Master Of Arts (M.A.), Human Factors And Applied Cognition

Bachelor Of Science (B.S.), Psychology

Certificate, Usability

Bachelor Of Science - Bs, Psychology