Assist guests with ticketing issues and finding seat locations.Greet guests as they enter and guarantee they enjoy their concert experience.Scan guest tickets upon entry to the venue.Examine tickets for entry to various seat levels around the venue during the event.Work in concert with guest services, event services, hospitality, operations and security crew to ensure flow and event cohesiveness.

Provide consistent, outstanding customer service by anticipating and reacting to customer needsManage, coach and counsel staff to meet department goals and achieve performance standards; encouraging continuous improvement for career developmentAnalyze and compare department and individual staff performance to expectations and goals; making necessary adjustments to meet goalsOversee daily branch operations in Branch Manager’s absenceProvide training, support and guidance as appropriate to co-workers and customersSupport sales efforts of Company; actively participating in Cross-Sell program and making referrals as appropriateSolicit new business while maintaining current customer relationshipsPerform duties of all branch employeesOversee and adhere to requirements pertaining to branch security, fraud prevention and BSA; identify counterfeit currency and monetary instruments.

Planned, developed, organized and directed the facility's Quality Assurance Program.Planned, modified and maintained the facility's HIPAA Compliance Program as the HIPAA Compliance Officer.Developed and maintained written policies and procedures that governed the operation of the facility.Interpreted the facility's policies and procedures to employees, residents, family members, visitors and government agencies.Assured that all employees, visitors and the general public follow established policies and took action to correct violations.Attended committee and board meetings.Represented the facility at, and participated in, management level meetings with the County and outside organizations.Maintained a public relations program that served the best interest of the facility and community alike.Participated in the facility's personnel process when necessary. This included but was not limited to hiring, terminating employment, disciplinary hearings and grievance hearings.Assisted Dept. Directors in the planning, conducting, scheduling of in-service training classes, on-the-job training and orientation programs to assure the current policies and procedures were reviewed and updated.Met with Dept. Directors on a regularly scheduled basis, and conducted/participated in in-service classes and supervisory level training programs.Assisted in establishing a clinical training program for Nurse Aides to meet all required in-service annual training requirements.Reviewed accidents and incidents and made recommendations for an effective safety program for the residents.Performed the necessary duties of the facility's abuse coordinator including initiating and coordinating abuse and neglect investigations.Reviewed resident complaints and grievances and made written reports of action taken.Assisted the Admissions Coordinator and Director of Nursing in pre-screening potential new residents.

Hands on Development Coordinator for a busy Nonprofit organization. Assistant to the Executive Director with all aspects of the agency. Worked as part of a team with Program Director on special events, Marketing Coordinator, Grant Writer, services staff and Volunteer Coordinator. Managed and coordinated all aspects of fundraising, including special events, major fundraisers and sponsorships. Assisted with annual galas and fundraisers including: print / web advertising, coordination of invitations & signage, mailing to all sponsors, coordination of media outreach and securing of sponsors. Coordinated artwork from advertisers for website and newsletters. Helped to develop and grow the Corporate Sponsor Program.

Managed the community’s operations including physical space, 100+ team members, 150+ residents, prospective residents and families, and 13 department heads including marketing, food service, maintenance, housekeeping and wellness directors.Drove community growth by participating in and facilitating marketing tours with prospective residents and families. Assisted ED with interviewing, hiring, training and constructing and facilitating corrective actions/ disciplinary counseling. Monitored the quality and maintenance of staffing, employee files and adherence to federal, state and local labor regulations. Assisted in maintaining staff morale and loyalty by helping to coordinate and participate in employee events. Mentored and trained staff by way of an “open door” atmosphere, allowing time to be available for staff meetings, conferences and discussions addressing their concerns and creating opportunities for mentorship. Addressed resident grievances at monthly Resident Council meetings and implement changes appropriately and promptly.

Ensured proper staffing of 15+ direct reports i.e. Licensed Creative Arts Therapists, Drama Therapists, Dance and Movement Therapists, Music and Art Specialists, Montessori and Dementia Practitioners, Drivers as well as 14 interns and 6 volunteers. Created content and managed social media pages to promote marketability of community and drive sales. Engaged in marketing initiatives by collaborating with corporate public relations in preparing positive local publicity stories.Recruited, onboarded, mentored and trained staff while overseeing progress, providing regular feedback, drafting and executing performance appraisals (including output on pay adjustments) and rolling out corrective actions. Organized and facilitated stimulating community programs and outings throughout five boroughs/ N.J for clientele. Prepared and published engaging and creative monthly program newsletters and calendars by deadlines assigned. Obtained and processed invoices and vaccination records of entertainers, lecturers, instructors, and community vendors.

Developed and implemented programs of interest and meaning to residents in order to enhance their lives and exceed their active-aging lifestyle expectations. Managed and supervised the Engage Life Program Instructors, volunteers, and drivers.Managed the Atria Resident Discovery tool, including completing Learn.Do.Try. surveys, monthly event calendar, and all move in actions related to Engage Life for all residents.Researched, evaluated, approved, developed and modified community events and programs, according to resident interests and “8 Dimensions of Engagement”.Prepared and published an engaging and creative monthly program calendar which incorporates the communities’ events and programs.Managed all aspects of the Engage Life program.Engaged and motivated residents resulting in program participation.Contributed to community growth by participating in sales activities.Engaged in community public relations including collaboration with corporate public relations and preparation of local positive publicity stories.Managed departmental needs and goals within department budgets.Recruited, researched, and approved schedules and supervised programs leaders, general contractor entertainers, volunteers, religious professionals and vendors.Responsibly managed and supervised all Active Aging and Transportation personnel including scheduling, assignment, direction, performance review, hiring and corrective action consistent with company policy.Served as the community’s “manager-on-duty” on a regular basis.Determined and managed community resident transportation operation, including scheduling of outside events and similar operational decisions.Recruited, approved, trained and managed volunteers where applicable.

Supported therapists by assisting patients with exercises & ensuring safe and effective practices. Provided patients with stimulation, heat and ice modalities in a timely & efficient manner. Helped to provide a positive clinic environment by keeping the facility organized, supplied, & safe.Utilized academic talents to locate basic anatomical structures & demonstrate basic human movement for patients.

Established treatment goals & planned exercises for patients with therapists.Assisted occupational therapists by performing basic rehabilitation techniques with a large demographic of patients. Demonstrated professional communication & personal presentation skills.Helped to provide a positive & motivating clinic environment.

Assisted Residents with their adjustments to a new concept of lifestyle as well as in the continuation of interests, hobbies and activities they may have previously pursued.Assisted in planning trips to various suitable destinations, i.e.., art galleries, theater, music, racetracks, sports events, religious and cultural programs.Helped prepare, print and distribute copies of monthly calendar, newsletters and memos to residents.Assisted in developing new and stimulating activities and encourage and coordinate Resident involvement.Performed planned activities in the absence of the Recreation Director.Maintained knowledge of Residents’ backgrounds, hobbies, special interests, and languages spoken, etc., and uses this knowledge to encourage Resident involvement.

Performed circulation desk procedures, such as checking materials in and out, registering patrons, locating library books and collecting fines.

Lead lifelong learning and exercise programs to enhance the residents' lives & exceed their active aging lifestyle expectations. Greeted new residents & made a special effort to include & engage them in activities while introducing them to resident peers. Assisted in party planning & planning activities as well as decorating the community according to the occasion. Informed residents of upcoming activities & maintained a current schedule of events on digital and regular bulletin boards.

Handled cash, checks, and credit card transactions while enrolling guests in instant credit cards.Served multiple customers, discovered their needs, and made recommendations to generate sales.

Broadcasted a live radio show on an 18,000 Watt station that spanned throughout three states.Recipient of the NYS Broadcasting Association Award of 2015. Operated the board, updated our website with uploads of our latest radio shows and monitored the overall sound of our radio show. Assisted hosts in bringing in local community change agents such as directors of nonprofits to highlight what they are doing to facilitate change in the community. Worked to inform listeners on how they could become involved.

Dissected and analyzed six human cadavers while operating splinter forceps, anatomical forceps & scalpel instruments.Worked alongside famous collections of anatomical specimens dating back to the 18th Century in the Hunterian Museum. Learned basic medical terminology, clinical correlations & application of anatomy & basic radiology. Received feedback on relevant skills while presenting & palpating landmarks on the complete body.

Worked closely with supervisor to ensure that production line flows efficiently.Ensured all packages were accounted for and obtained signatures if necessary.

Assisted guests in obtaining housing, healthcare, finding jobs & pursuing higher education.Outlined & facilitated 10 life skills workshops with guests & assisted in completion of updated resumes for enhanced job success. Completed guest intakes and entered them into the Homeless Management Information System.Provided supervised and guided internet access to guests for online job and housing searches.

Completed over 3,000 hours of service on a local, national, and international scale.Utilized academic talents to lead change through service.Learned about a variety of social justice issues relating to health, education, justice, housing, and hunger.Attended weekly trainings to enhance skills relating to networking, public speaking, budgeting and fundraising.