Colleen Chen Email & Phone Number

Bellingham, Washington, Us

San Jose, California, Us

Opened Teaspoon's 42nd Franchise store with 20 staff members.

Tokyo, Jp

Analyze and assess sales and inventory data and develop projections with cross-functional teams, resulting in 95% to 105% inventory accuracy for 45 stores across USAEmphasis on supply chain management in collaboration with logistics team to ensure stores receive inventory to surpass customer expectations and experienceCreate allocation strategy for collaboration projects such as Jil Sander, Christophe Lemaire, Theory, Marni, Takashi Murakami

Tokyo, Jp

Manager of West Coast Flagship averaging in $40M annual sales, 5 departments, 100+ employees, and 15 managersLed team to achieve #6 ranking of "Global Model Store" December 2020 (KPIs: Customer Service results, P&L, Shop floor standards)Ranked #4 Globally for highest "Voice of Customer" (direct customer feedback about product improvements) collection at 188% vs targetLed the overall management for the store operations including customer service, hiring and training, E Commerce, marketing, inventory management, visual presentations, merchandising, and facilities management, New Staff Orientation, payroll (ADP)Directed company's retail operations of multiple departments: Men's, Women's, Kids & Baby, Alterations, Housekeeping, and UTme (graphic T-shirt printing)

Tokyo, Jp

North America Expansion Operations- with experience in opening NEW Store in Los Angeles, CA, and CAPEX ProjectsPrevious management experience:Emeryville, CA March 2017-Feb 2019 Torrance, CA July 2015-March 2017 *New Store Opening* Del Amo- Project Managed Uniqlo's 6th Store in Los Angeles with a team of 6 supervisors and 60 sales associatesSanta Clara, CA June 2014-July 2015 Store Manager Valley FairSanta Clara, CA Feb 2014-June 2014 Assistant Store Manager Valley FairNew York, NY Jan 2013-Feb 2014 Assistant Store Manager 34th St. Herald Square

Tokyo, Jp

Trained in Tokyo, Japan and at 34th St Herald Square NYC Flagship store as part of Uniqlo’s Global Management Training ProgramAdopted company culture and business goals in Tokyo, Japan to implement in New York, NY with the goal of growing global presenceProvided concrete feedback and motivated staff members on providing exceptional customer service leading to a 20% increase in comment card acquisitionCollaborated with other MITs (Manager in Training) in developing a replenishment plan for UNIQLO's Anniversary Sale that led to sales achievement of 120% to targetFacilitated in-store product placement by analyzing inventory, sales, and space utilization to achieve financial goals

Menomonee Falls, Wisconsin, Us

Provided consistent, friendly customer service in a fast paced, $70M volume storeMotivated and managed 10 Shoe Department associates, including department and area supervisorsIdentified opportunities in Shoes department (7% of sales) to drives sales and to maximize customer relations and service satisfactionImplemented communication practices and training procedures that improved shoe sales by 6%