Colleen Crain Email & Phone Number

South Weber, Utah, United States

Surprise, Arizona, United States

Managed the CEO’s 4 email accounts, calendars, and customer service inquiries, allowing the CEO to focus on product creation and procurement.Scheduled and coordinated travel, set-up, tech support, logistics, and tear-down for 6 week-long billiard competitions nationwide each year. Remotely handled issues that came up and provided daily sales reports during the events, allowing the CEO to focus on sales and customer interactions.Created all social media outlines, content, and graphics, improving company exposure and increasing the client base by 37% over three months.

Chandler, Arizona, United States

Managed projects/tasks for a team of 10 virtual assistants supporting 20+ clients, improving on-time project completion by 32 percent.Managed general bookkeeping responsibilities, including AR, and AP, and created an automated debt-collection process that decreased write-offs and collection fees of about $3,000 per month.Infusionsoft management for email campaigns, customer management, and customer database cleanup. Increased sales by 35% for the $5K year-long program.

Salt Lake City, Utah, United States

Received and processed customer phone calls, emails, prescription food orders, prescriptions, and client check-ins and check-outs for all 9 veterinarians in the office.Management of prescription pet food purchasing, inventory, and sales. Saved $700 per month by adjusting orders based on sales to prevent unsold food.Guided clients through the euthanasia process for their pets, including but not limited to decision-making, payment, scheduling, and memorial options. Customer retention for existing clients with new pets increased by 50% from the previous year.

Salt Lake City, Utah, United States

Managed calendars for three attorneys and set up pre-planning systems, saving the company over $1,000 monthly in administrative overtime for last-minute work.Increased client caseload by eight clients per month for two attorneys by taking on the drafting of all legal documents and client communications based on attorney preference so they could focus on legal research.Processed and presented discovery via indexed trial evidence summaries to opposing counsel, increasing settlements vs. trials and allowing attorneys to take on more clients.

Salt Lake City, Utah, United States

Managed attorney calendars, tasks, emails, phone lines, expenses, and personal tasks, reducing admin tasks by 2 hours daily.Researched and prepared reports and presentations on construction liens and potential case filings to determine the priority of cases and caseload and review potential new clients.Created a daily report for attorneys with upcoming dates, items they needed to decide on, what had been completed, and any client communication that needed to be handled by them. The report was so effective that it was implemented throughout the company.

Bachelor Of Communication

Certificate In Paralegal Studies, Paralegal Studies

Coursework includes Business Law and Bankruptcy, Federal Income Taxation, Employment Law, Contracts, Legal Research and Writing.