Colleen T. D'Hondt Email & Phone Number

Unity Hospital

I coordinate the process for patient complaints. Job requirements include:* Interview patient/family member/visitor with complaint.* Enter complaints into electronic database and update as needed.* Communicate with managers, directors, Quality and Risk supervisors.* Facilitate patient communication with hospital staff as needed.* Coordinate communications for complaint resolution.* Coordinate written response with multi-department complaint.* Maintain complaint documentation notebooks.* Coordinate process for compliments.* Provide QA directors with with data on complaints needed for quality improvement activities and/or annual reports.* Provide research and data when requested by managers.* Provide support to Customer Service Improvement (Service Recovery) process.* Provide support to the Medical Staff Committee.* Provide training support to medical staff for RiskConnect software.

Northridge Medical Group

- Check in and check out of patients- Resolve patient concerns in a caring manner- Receive payments and reconcile at end of day- Procure patient referrals to specialists- Verify insurances- Assist medical staff with research- Take messages for medical staff with accuracy- Maintain training- Answer phones and assist patients with questions- Care Connect (EPIC) Software- Support other employees

Spencer Speedway:Responsible for sale of pit passes to drivers and crew members who attend weekly auto races. Sell NASCAR licenses to attendees. Reconcile money collections each week. Radio communications with drivers during race conditions to insure safety and support the race director. Kids Events Promoter – promote programs for children and obtain sponsors for prizes. Social Media administrator - Facebook

Greece, Ny

As Client Care Coordinator, I was responsible for:*Working with clients to insure that they are receiving the best possible care from their caregiver or home helper. *Visit clients in their homes, contact them through phone calls, visit them in the hospital if needed, and do any other activities associated with client care.*Coaching and training the caregivers and home helpers on techniques that work with seniors who are unable to care for themselves.*Companion to 2 clients - This work includes providing them with activities that help to motivate them, encourage thinking and many more skills necessary for leading a more fulfilling life.My job description expanded to include assisting the Director of Human Resources:* Review all applications, conduct phone interviews, interview applicants when necessary, prepare all training documents and help to manage the database of candidates.*Manage schedule of multiple clients and caregivers.*Supervise the Ambassador schedule for visiting EISEP clients.Other job duties included:*Client advocate for 25 private clients.*Managing the caregivers work hours in the database.*Preparing reports. *Developing spreadsheets to manage information.*Opening the office daily and insuring it's ready for business.*Order all supplies.

Rochester, Ny

The August Group plans 2 Career Fairs each year that take place at Monroe Community College. As a member of the planning team I assist with recruiting companies to be part of the Career Fair, attend organizational meetings and help with Marketing strategies and promotions.

Rochester, Ny

Tutoring student with some diagnosed learning disabilities. Researching different methods of presentation to help student become successful. His grades improved from 5 - 15 points per subject.

Rochester, New York

Worked daily with the database of donors, inputting information and preparing reports. Other responsibilities included writing letters, scheduling meetings, ordering supplies, research, answering phones, filing, maintaining accurate records of donors, and taking care of clerical requests from several higher level employees.

Rochester, Ny

Provided day to day care, scheduled and attended appointments, insured medical needs were met and coached rehab exercises. Maintained the home and prepared meals.

Temporary position in which I worked closely with company owners to enter all data to new website, including using Irfan View software for pictures. Answered phones, sold parts, prepared merchandise for shipment, organized main office, researched vendors for development of new logo, signage and brochures, coordinated new phone system installation and took care of customer service requests.

This temporary position allowed me to utilize my office management skills. Provided support to teachers, administrators and students. Responsibilities included answering phone calls, collecting and recording money transactions, tracking student records and all other duties associated with a school office.

Supervised 33 teachers and support staff as well as Maintenance. Extensive experience in school administration to include hiring, professional development, program management, technology updates and budgeting. Exceptional leadership and communication skills with the ability to build effective connections with teachers, parents, students and the community.

Rochester, New York Area

Taught all subjects in grades 4-6; taught Social Studies to grades 7-8. Ski Club Advisor. Social Studies Department Chair. School newspaper editor. NYS attendance keeper for whole school. Teacher-in-charge when principal was absent. Chaired several committees each year that included fundraising, curriculum, carnival day. Taught many children with IEP’s, 504 plans and various learning disabilities.

Msed, Reading

Graduated Summa Cum Laud. Degree applies to assisting people with learning challenges in Reading/Comprehension/Interpretation.

School Administrator/Supervisor Certification

Warner School of Education. Graduated with honors while working full time.

Bsed, Elementary Education - Social Studies

Activities and Societies: Arethusa Eta Sorority, Tau Kappa Epsilon Little Sister, Greek Student Association Secretary, Oswego Speedway.

Education record

Activities and Societies: School newspaper