Managed user credentials and access to network resources for over 35,000 employees and contractors located in over 50 sites throughout North and South America. Created, modified, and deleted accounts ensuring proper approvals and documentation were in place to conform to Sarbanes Oxley legislation.Tools: Novell iManager, Active Directory Users and Computers, Quest Active Role Server, ACE/ESM, BlackBerry Manager, Hitachi P-Synch, WebBuilderTroubleshot and resolved account and directory synchronization problems. Lead monitor of the Identity Management's request/problem queue. Prioritized tickets and assigned to co-workers. Able to complete 100% of business critical tickets within Service Level Agreement.Developed standardized account administration processes and trained European and Asian IDM teams during off-hours.Developed and maintained department intranet site providing all employees and contractors with vital information regarding Identity Management group and the services we provided.Sarbanes Oxley: peer tester for Global Identity Management group. Produced quarterly reports documenting compliance. Point of contact for internal/external audits.Participated in pager rotation, supplied 24/7 support.Assisted Global Identity Management team with duplicate account name project during merger with Pfizer. Completed project within tight timeframe over the course of one weekend.

Provided hardware and software support to end user community of 5,000 plus employees/contractors. Managed end user credentials at four locations.Managed the obsolete equipment process and was the point-of-contact for salvage vendor, Redemtech.Consistent top performer in number of completed requests.Collaborated with business teams to determine hardware/software requirements and provided solutions to integrate new equipment and applications. Procured equipment and software for clients and facilitated installation.Provided 24/7 pager coverage for support of client hardware, software, account issues.Developed and maintained Desktop Management's intranet site.Performed testing for upgrade to SAP/SRM procurement module.Provided key role in Windows 2000 to XP migration, evaluated clients readiness to upgrade, provided solutions to enable upgrades.Managed trouble ticket and service request queues for Desktop Management.

Provided hardware support to end user community of 3,000 plus employees/contractors. Configured/installed desktops, laptops, and network printers. Managed the tracking, delegation, and reporting of computer support work orders. Managed the receiving and distribution of computers and peripherals. Coordinated annual computer procurement project, provided supervisory support and direction to contract computer technicians completing installations.Member of the Vantive implementation team: provided input/guidance/training in transition from Target system to Vantive tracking system.Developed award winning proposal to modernize Research conference rooms with networked computers and projection systems. Coordinated with Facilities and Electrical departments with the implementation of this project.

Maintained and operated an IBM 3090 remote site, a HP3000 mini-computer, and a VAX 10,000. Performed daily and weekly backups. Performed system restorations as needed. Trained new computer operators. Compiled and maintained a database of all Research computer hardware and software.