Colleen Cornely, Cwws Email & Phone Number

Philadelphia, Pa, Us

• Manage book of business ranging from 300 - 5,000 lives.• Maintain and develop client relationships and provide customer support that results in a goal of 95% retention each year.• Serve as client subject matter expert for in depth knowledge of corporate wellness trends, products, and industry best practices to effectively consult with clients.•Partner with consultants and brokers to manage expectations for client service delivery and strategic planning.

• Ensure customer retention by maintaining quality communication, building relationships across multiple levels within the account, and strategizing efficient practices to maximize client satisfaction• Leverage all tools and resources (including data, sales portal, target lists, Marketing Department, etc.) to effectively plan short and long term goals• Partner with all internal departments within the company to successfully resolve clients' service issues• Complete all… Show more • Ensure customer retention by maintaining quality communication, building relationships across multiple levels within the account, and strategizing efficient practices to maximize client satisfaction• Leverage all tools and resources (including data, sales portal, target lists, Marketing Department, etc.) to effectively plan short and long term goals• Partner with all internal departments within the company to successfully resolve clients' service issues• Complete all administrative tasks, such as reporting, to meet both client and company deadlines• Identify and forecast all up and cross-selling opportunities with Sr. Business Development Manager• Facilitate and lead weekly calls with clients to discuss any challenges, issues, updates• Responsible for maintaining a book of business within assigned market – retail and travel• Run and provide on demand reporting at client’s request Show less

West Chester, Pennsylvania

• Generated and analyzed client utilization, disease risk management, and incentive eligibility reporting• Developed and maintained relationships with external broker, carrier account management and other vendors in order to leverage the medical plan for wellness initiatives.• Assessed the effectiveness of current health education interventions and enhanced delivery methods to reach all segments of the population with greater impact on outcome results.• Implemented yearly strategic… Show more • Generated and analyzed client utilization, disease risk management, and incentive eligibility reporting• Developed and maintained relationships with external broker, carrier account management and other vendors in order to leverage the medical plan for wellness initiatives.• Assessed the effectiveness of current health education interventions and enhanced delivery methods to reach all segments of the population with greater impact on outcome results.• Implemented yearly strategic business plan including program plan, marketing plan and communication plan as developed by the Account Management Team• Organized and lead biweekly team meetings to discuss product enhancements, client requests, national wellness standards, etc.• Conducted a 45-day implementation phase prior to transitioning the client to the assigned wellness coordinator• Handled contracts for clients, including Master Service Agreements, Business Associate Agreements, and Terms & Conditions documentation Show less

West Chester, Pa

• Served as the main point of contact for all custom wellness programs • Assisted clients in the design, implementation, and day to day management of their wellness program• Traveled onsite to client health fairs, open enrollment meetings, and wellness expos• Responsible for developing, planning, marketing company-wide wellness initiatives and programs such as onsite biometric screenings, flu clinics, health fairs, and lunch and learns• Gathered and analyzed quarterly reporting… Show more • Served as the main point of contact for all custom wellness programs • Assisted clients in the design, implementation, and day to day management of their wellness program• Traveled onsite to client health fairs, open enrollment meetings, and wellness expos• Responsible for developing, planning, marketing company-wide wellness initiatives and programs such as onsite biometric screenings, flu clinics, health fairs, and lunch and learns• Gathered and analyzed quarterly reporting to measure success on wellness programs and initiatives.• Maintained regular communication with clients & brokers, primarily through monthly phone meetings• Built customized Wellness Portals for new clients and perform demonstrations via webinar or onsite meeting when necessary Show less

Bryn Mawr Hospital Medical Building

• Point of contact for new and returning customers providing help and friendly service by assisting them through the product selection process and examinations in helpful and respectful manner.• Conducted custom eye glass repair and educated and assisted patients with selection of frames and lenses while adhering to their specifications and prescriptions.• Responsible for greeting patients, answering phones, handling and responding to correspondence, maintaining patient records… Show more • Point of contact for new and returning customers providing help and friendly service by assisting them through the product selection process and examinations in helpful and respectful manner.• Conducted custom eye glass repair and educated and assisted patients with selection of frames and lenses while adhering to their specifications and prescriptions.• Responsible for greeting patients, answering phones, handling and responding to correspondence, maintaining patient records, insurance filing, scheduling appointments, assisting with vision tests and teaching patients how to use and care for new and custom lenses.• Dispensed eyewear, took measurements, and assisted patients with adjustments and troubleshooting techniques to ensure customers are accurately and appropriately taking care of. Show less

Malvern Pa

• Administered all health screenings including blood pressure, glucose, cholesterol, obesity, body composition, derma-scan, hearing and vision in a respectful manner.• Contributed to marketing strategies for current and new programs, new seminar development, ongoing program development, implementation, marketing management, and evaluation.• Counsel participants on results, and provide education to participants to promote a positive well being while adhering to their medical backgrounds… Show more • Administered all health screenings including blood pressure, glucose, cholesterol, obesity, body composition, derma-scan, hearing and vision in a respectful manner.• Contributed to marketing strategies for current and new programs, new seminar development, ongoing program development, implementation, marketing management, and evaluation.• Counsel participants on results, and provide education to participants to promote a positive well being while adhering to their medical backgrounds and health statuses.• Use of Independence Blue Cross mobile screening unit to perform screenings, health educational programs, promotional events, direct staff during events, complete daily reports and facilitate maintenance services.• Participated in outreach programs and provided educational seminars to a variety of audiences. Show less

Wynnewood Pa

• Created and instructed a “Slips and Falls” prevention program for about 35 senior citizens highlighting risk factors in the home, modifications to promote mobility and preventative measures to limit falls • Developed a drug awareness program at four inner city schools, targeting marijuana use, and the effects, outcomes and long term health consequences on the brain and body• Worked with patients in hospital on Smoking Cessation and provided tips and tools to help quit.•… Show more • Created and instructed a “Slips and Falls” prevention program for about 35 senior citizens highlighting risk factors in the home, modifications to promote mobility and preventative measures to limit falls • Developed a drug awareness program at four inner city schools, targeting marijuana use, and the effects, outcomes and long term health consequences on the brain and body• Worked with patients in hospital on Smoking Cessation and provided tips and tools to help quit.• Constructed a “Healthy Hearts” bulletin board for the hospital, as an educational resource designed to raise awareness, provide key measures to increase healthy behaviors, and serve as an assessment tool to determine risk factors for heart disease• Planned Employee Health Fair- key points: weight loss initiatives, fitness competition, and wellness programs Show less

West Chester Pa

• Managed a University residence hall floor of 60 ethnically & economically diverse undergraduate students; assisted and educated them on the process of becoming a successful college student.• Counseled students on various academic and social issues while adhering a respectful manner towards students from a variety of social, academic, and economic backgrounds. • Designed bulletin boards and built marketing products that focused on crucial health, mental and social issues that regularly… Show more • Managed a University residence hall floor of 60 ethnically & economically diverse undergraduate students; assisted and educated them on the process of becoming a successful college student.• Counseled students on various academic and social issues while adhering a respectful manner towards students from a variety of social, academic, and economic backgrounds. • Designed bulletin boards and built marketing products that focused on crucial health, mental and social issues that regularly affected early college undergraduates.• Planned monthly interactive and creative social events for the residents to enhance school spirit and promote social interaction.• Responsible for enforcing university rules in accordance with WCU Policies/Statutes including drug and alcohol enforcment policies and education regarding drug and alcohol abuse. • Directed and managed floor meetings to disseminate pertinent information to students as well as served as a liaison to the director and other resident assistants as needed. Show less

Bryn Mawr Pa

• Collaborated with management team on creating the marketing plan for the upcoming fiscal year including innovative ideas, budget awareness, and establishing target audience • Participated in advertising and marketing brochure campaign focusing on hospital events for the community; responsible for community outreach and programming planning for surrounding area.• Achieved marketing and sales operational objectives by contributing marketing and sales information and recommendations to… Show more • Collaborated with management team on creating the marketing plan for the upcoming fiscal year including innovative ideas, budget awareness, and establishing target audience • Participated in advertising and marketing brochure campaign focusing on hospital events for the community; responsible for community outreach and programming planning for surrounding area.• Achieved marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Show less