Colleen Cornely, Cwws Email & Phone Number

Philadelphia, PA, US

• Manage book of business ranging from 300 - 5,000 lives.
• Maintain and develop client relationships and provide customer support that results in a goal of 95% retention each year.
• Serve as client subject matter expert for in depth knowledge of corporate wellness trends, products, and industry best practices to effectively consult with clients.
• Partner with consultants and brokers to manage expectations for client service delivery and strategic planning.

• Ensure customer retention by maintaining quality communication, building relationships across multiple levels within the account, and strategizing efficient practices to maximize client satisfaction
• Leverage all tools and resources (including data, sales portal, target lists, Marketing Department, etc.) to effectively plan short and long term goals
• Partner with all internal departments within the company to successfully resolve clients' service issues
• Complete all… Show more
• Complete all administrative tasks, such as reporting, to meet both client and company deadlines
• Identify and forecast all up and cross-selling opportunities with Sr. Business Development Manager

West Chester, Pennsylvania

• Generated and analyzed client utilization, disease risk management, and incentive eligibility reporting
• Developed and maintained relationships with external broker, carrier account management and other vendors in order to leverage the medical plan for wellness initiatives.
• Assessed the effectiveness of current health education interventions and enhanced delivery methods to reach all segments of the population with greater impact on outcome results.
• Implemented yearly strategic… Show more
• Implemented yearly strategic business plan including program plan, marketing plan and communication plan as developed by the Account Management Team
• Organized and lead biweekly team meetings to discuss product enhancements, client requests, national wellness standards, etc.

West Chester, PA

• Served as the main point of contact for all custom wellness programs
• Assisted clients in the design, implementation, and day to day management of their wellness program
• Traveled onsite to client health fairs, open enrollment meetings, and wellness expos
• Responsible for developing, planning, marketing company-wide wellness initiatives and programs such as onsite biometric screenings, flu clinics, health fairs, and lunch and learns
• Gathered and analyzed quarterly reporting… Show more
• Gathered and analyzed quarterly reporting to measure success on wellness programs and initiatives.

Bryn Mawr Hospital Medical Building

• Point of contact for new and returning customers providing help and friendly service by assisting them through the product selection process and examinations in helpful and respectful manner.
• Conducted custom eye glass repair and educated and assisted patients with selection of frames and lenses while adhering to their specifications and prescriptions.
• Responsible for greeting patients, answering phones, handling and responding to correspondence, maintaining patient records… Show more
• Responsible for greeting patients, answering phones, handling and responding to correspondence, maintaining patient records, insurance filing, scheduling appointments, assisting with vision tests and teaching patients.
• Dispensed eyewear, took measurements, and assisted patients with adjustments and troubleshooting techniques to ensure customers are accurately and appropriately taking care of. Show less

Malvern PA

• Administered all health screenings including blood pressure, glucose, cholesterol, obesity, body composition, derma-scan, hearing and vision in a respectful manner.
• Contributed to marketing strategies for current and new programs, new seminar development, ongoing program development, implementation, marketing management, and evaluation.
• Counsel participants on results, and provide education to participants to promote a positive well being while adhering to their medical backgrounds… Show more
• Counsel participants on results, and provide education to participants to promote a positive well being while adhering to their medical backgrounds and health statuses.
• Use of Independence Blue Cross mobile screening unit to perform screenings, health educational programs, promotional events, direct staff during events, complete daily reports and facilitate maintenance services.
• Participated in outreach programs and provided educational seminars to a variety of audiences. Show less

Wynnewood PA

• Created and instructed a “Slips and Falls” prevention program for about 35 senior citizens highlighting risk factors in the home, modifications to promote mobility and preventative measures to limit falls
• Developed a drug awareness program at four inner city schools, targeting marijuana use, and the effects, outcomes and long term health consequences on the brain and body
• Worked with patients in hospital on Smoking Cessation and provided tips and tools to help quit.
• … Show more
• Constructed a “Healthy Hearts” bulletin board for the hospital, as an educational resource designed to raise awareness, provide key measures to increase healthy behaviors, and serve as an assessment tool to determine.
• Planned Employee Health Fair- key points: weight loss initiatives, fitness competition, and wellness programs Show less

West Chester PA

• Managed a University residence hall floor of 60 ethnically & economically diverse undergraduate students; assisted and educated them on the process of becoming a successful college student.
• Counseled students on various academic and social issues while adhering a respectful manner towards students from a variety of social, academic, and economic backgrounds.
• Designed bulletin boards and built marketing products that focused on crucial health, mental and social issues that regularly… Show more
• Designed bulletin boards and built marketing products that focused on crucial health, mental and social issues that regularly affected early college undergraduates.
• Planned monthly interactive and creative social events for the residents to enhance school spirit and promote social interaction.
• Responsible for enforcing university rules in accordance with WCU Policies/Statutes including drug and alcohol enforcment policies and education regarding drug and alcohol abuse.

Bryn Mawr PA

• Collaborated with management team on creating the marketing plan for the upcoming fiscal year including innovative ideas, budget awareness, and establishing target audience
• Participated in advertising and marketing brochure campaign focusing on hospital events for the community; responsible for community outreach and programming planning for surrounding area.
• Achieved marketing and sales operational objectives by contributing marketing and sales information and recommendations to… Show more
• Achieved marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production.