Colleen Hagg Email & Phone Number

Greater Minneapolis-St. Paul Area

Cultivating partnerships and building lasting client relationships by understanding organization’s goals and building Travel Management Programs that supports company strategy. Her role as Industry Expert contributes to industry-leading solutions, enhancing the traveler experience and optimizing category spend management. Executing the plan includes continuous oversight, tracking key performance metrics, integrating business intelligence that makes a difference in an ever-changing category, experience and technical landscape.

Greater San Diego Area

Dynamic member of Executive Team strategically aligning, planning and executing company initiatives, driving long-term client satisfaction and industry-leading solutions. Impactful leadership of the Account Executive Team is driving growing, lasting client relationships, while optimizing client profitability.Added responsibilities includes new sales generation, negotiating, contracting, cross-functional process management, team building while supporting multi-level assistance in a growing company and ever-changing industry climate.

Greater New York Area

Served as key collaborator, business partner, and team leader, spearheading strategic product planning and customer research. Oversaw long-term client relationships with exceptional cost savings and traveler-enhanced experience technology initiatives such as online booking tools, virtual payment systems and mobile applications to optimize the business traveler experience and optimize category spend management. Evaluated initiatives with customer profitability analysis, creation of key performance metrics and business intelligence to measure program success. Directly managed critical client retention and satisfaction for customer base of approximately 800 corporate accounts, contributing to over $1B in sales with a 98% client retention. All of this while supervised coordination of mergers and acquisitionsNotable Achievements:• Holistically analyzed customer financial viability, vendor impact and advised where contract negotiations can be made to reach ideal terms. • Participated on in-house product development teams to provide customized client solutions, as well as, cultivated partnerships with various industry experts and technologies to benefit the overall company revenues and provide industry-leading travel solutions to client base.• Strategically aligned planning, solutions and execution to meet client’s goals, strategies and investments in an upper business management capacity. Solutions and plan led to methodical and documentation with performance measurement to optimize the Total Cost of Travel concept.

Greater Minneapolis-St. Paul Area

Charged with establishing and managing customer base and retention via financial, process improvement and technical advances. Expertly managed a mid-sized team through negotiations, reporting, supplier management, contracts and client satisfaction.Promoted swiftly through series of increasingly responsible roles across various departments. Hired as Vendor Cash Disbursements, moved onto General Ledger Analyst, Fare Audit Specialist, Supervisor of STAR Center (Specialists in Tariffs and Research), Global Account Manager for major accounts such as Best Buy, CH Robinson, Lawson Software and promoted to Director, Corporate Account Management. Notable Achievements:• Managed client and employee retention through an acquisition, going from privately held Northwestern Travel Management to publicly traded company, TQ3 Navigant and later to become Carlson Wagonlit Travel (CWT).• Directed transition team in all employee, system, technology, and customer acquisition modifications company wide.

Education record

Key Account Management Certification

Education record