Colleen Taylor Email & Phone Number

Parker, Colorado, United States

Delivered exceptional sales performance by exceeding monthly membership and service goals, leveraging excellent communication and customer service skills.Engaged prospective members through calls, tours, and consultations, establishing trust and identifying individual fitness goals to promote membership benefits and services.Maintained and updated customer records using the Club Ready membership sales system to streamline client management and improve team efficiency.Provided professional, empathetic customer service in-person, over the phone, and via email, promptly addressing inquiries and resolving issues to ensure client satisfaction and retention.Planned and represented Club Pilates at community events, health fairs, and special promotions to build brand awareness and attract new members.Collaborated with the General Manager and team to meet studio goals, enhance operational efficiency, and support team initiatives under tight deadlines.Managed customer service communications, including responding to emails and calls promptly, while escalating issues when necessary to maintain a positive client experience.Exercised excellent public speaking and interpersonal skills to deliver engaging facility tours and presentations to prospective members.

Managed a busy household, including budgeting, time management, and organizing daily operations for a family of 4.Honed multitasking skills, coordinating schedules, managing priorities, and resolving issues in a fast-paced environment.Developed leadership and problem-solving abilities by managing family activities, education needs, and home responsibilities.

Greater Denver Area

• Responsible for sales opportunity tracking, forecasting, driving, and growing assigned OEM brand/products within Arrow’s Distribution pathways. • Serves as a liaison between OEM Vender, channel partners, and Arrow’s Distribution internal resources including sales, engineering, supplier marketing, etc. • Establishes and retains strong and influential customer, supplier, and channel relations.• Responsible for new partner recruitment and product demand generation within Distribution and the Channel Partners.

Centennial, Co

• Established Channel positioning and go-to-market strategy for the Akamai and IBM Cloud portfolio. • Edited relevant product collateral such as product data sheets, presentations, and sales tools tailored for the Channel Partners.• Enabled Channel teams and Partners on product related value propositions. • Supported the creation of Joint Value Propositions for Partners in terms of the Akamai and IBM products.• Trusted advisor to the sales and marketing leadership team to help grow an integrated pipeline through continuous assessment of prospecting/campaign quality and productivity.• Developed revenue centric marketing plan, ROI objectives, tactics, budget and schedule.

Englewood, Co

Focused on growing and developing new business to both end user and channel customers. Proactively call and engage end users and partners in the sale of IBM Educational Services. Identify, enable and develop high-potential and non-repeat customers. Proactively call and sell IBM eLearning solutions to end users and partners. Educate and recommend products and services to enhance total IT solution. Responsible for a full-range of customer enablement activities. Work closely with internal and external resources to resolve customer needs.Top producer Q4 2013 ,Q1 2014, Q2 2014 ( exceeded 125% of quarterly quota).

* Manages 12 large multi-family housing accounts consisting of 90k plus individual units exceeding $1.4 million annually in revenue resulting in Account Specialist of the month award.* Responsible for addressing product escalations, inquires, and overall customer satisfaction issues.* Analyzes customer accounts on a quarterly basis. Creates Regional, Property and Portfolio custom reports which contain statistical data showing trends and comparisons against themselves and competitors.* Successfully upsold customers to additional products and services resulting in additional revenue.* Documented internal operating processes to improve all deliverables provided to customers.* Performed onsite customer business reviews.* Marketed TransUnion’s product offerings to customers and vendors through various national trade shows.* Team focal point for collaboration between IT, Sales, Operations, and other internal organizations tasked with requesting and road mapping future product enhancements that are in line with customer’s demands and needs.* Implemented user acceptance and quality assurance testing for products to assist with identifying issues and confirm successful product deployments with our vendors.* Account Specialist of the Month- Aug 2012

• Utilized proactive prospecting and follow-up with existing customer base via phone and email to renew all software support. • Uncover sales opportunities for additional account penetration, passing leads to Inside Account Executives, Regional Account Executives or Inside Account Managers.• Assisted Technical Account Executive with administrative duties associated with lead stream and forecasting for all sales.• Effectively handled all customer sales calls executing all information into the appropriate sales databases.• Trained and utilized all company specific software and sales practices to better prepare team for all sales opportunities. These included Numara Track It!, Numara FootPrints and Numara Asset Management Platform products, pricing, source codes, marketing promotions, competitor products, etc. • Consistently exceeded sales quarter quotas. Top Customer Account Manager Fiscal Quarter 3- 2010 (February 2010-May 2010).

Tampa/St. Petersburg, Florida Area

Developed and implemented standards and procedures for the Operations aspect of the closing, funding, and shipping departments.Lead for all loan closing docs and verifying all information supplied was in compliance with underwriting guidelines.Assisted Sales force to pre-qualify and price mortgage loans for all customers.Audited loan applications and documentations for completeness, compliance and request any necessary information as required. Obtained new clients through a number of sales strategies including referrals and cold calling households with current mortgages.

Bachelor Of Science (B.S.), Radio And Television Broadcasting Technology/Technician

Bachelor Of Applied Science (Basc), Radio And Television Broadcasting Technology

Activities and Societies: Alpha Omicron Pi