Introduce core concepts of enterprise change management approach, serve as executive coach and functional lead. Strategically partner with existing Enterprise Program Management Office to integrate change management concepts and tools into project scoping, prioritization and tollgating processes. Change management lead for Enterprise Resource Planning system implementation, partnering with third party implementation consultant to ensure cultural alignment. Change management / leadership consultant for initiatives in support of the system’s five year strategic plan.

Design, implement and lead High Reliability Organizing Next Generation program, enabling a culture of leadership engagement and associate development and empowerment via training, coaching and executive consultation in standard methodologies, tools and language. Effectively maintain senior leader support for standard methodologies, tools and training for four core competencies - change management, facilitation skills, project management and a consistent approach to improvement (Lean / DMAIC). Launch SCL Health Green Belt program. Serve enterprise leaders and support strategic initiatives as trusted coach, facilitator, mentor. Provide daily leadership and guidance to four Reliability Training Consultants.

Design and facilitate implementation of high reliability concepts, evolve organizational approach to problem solving by leading human centered design efforts, executive change leadership consultant and change management architect.

Defined and developed change leadership and change management as an organizational competency and source of competitive advantage

Promoted into newly created position to define, design and implement enterprise-wide leadership development strategy, curricula and education center. Designed and implemented employee communication strategy and framework to more effectively communicate with and engage employees.

Promoted into position to support organization-wide deployment of lean sigma, change management and facilitation skills

Human Resources and Communication subject matter expert for system-wide Revenue Cycle Transformation initiative.

Graduate Health Management Capstone

Transformed existing quality assurance department into a quality improvement function focusing on enterprise-wide process improvement initiatives while aligning existing QA activities in seven mail order facilities and ten contact centers across the country.

Implemented new strategic customer sales strategy with potential first year impact of $1M for customers and GE businesses by presenting value-enhancing GE products and services.- Reconstructed and expanded process of collecting and utilizing Voice of the Customer data using DMAIC Six Sigma methodology, increasing process effectiveness from 1.2 sigma to 2.9 sigma, with 6 sigma capability- Instituted an operational dashboard reporting and communication process for strategic customers to monitor performance against customer-defined targets, addressing unresolved billing issues, delivery expectations and quote turn time. Significantly increased communication between sales representatives, process owners and customers- Mentored 31 Green Belt candidates in the application of Six Sigma process improvement methodology to improvement projects, meeting organizational training goals

Sold Six Sigma performance improvement consulting services, clinical and operational informatics to hospital and health system senior executive teams.

Provided expert Quality direction, coordination and support to regional business leaders, improvement teams, Black Belts and Green Belts.- Managed five Black Belts, virtually supervising and coordinating activities within assigned business unit and across the Quality function, ensuring consistent focus and appropriate prioritization of effort and resources- Created and chaired Regional Executive Quality Council responsible for coordinating, prioritizing and monitoring Quality initiatives, resulting in clearly communicated strategy and goals- Launched Regional Quality Days / project reviews that highlighted the importance and facilitated understanding of the scope and positive impact of regional Green Belt projects

Utilized Six Sigma process improvement methodologies to lead and support improvement teams while serving as a change agent, tool mentor and project manager.- Created New Product Introductions (NPI) for six existing IT offerings. Developed stand-up training delivered to 200+ sales representatives, formalized marketing materials, processes, procedures and documentation, while ensuring compliance with DMADV methodology

Taught "Managing for Quality and Excellence" with consistently positive student evaluations