I started at Ace Chiropractic as a front desk chiropractic assistant and was promoted after 1 year to the office manager position. I handle scheduling of patients, answering patient’s questions about our services and insurance benefits, assigning daily goals to employees, ordering supplies, and more.

-Implemented first Practice Management Software (went from paper files to paperless office)-Managed Facebook page-Improve SEO using Yoast SEO for WordPress site-Develop forms and other handout materials-Close and process sale of visit packages-Submit billing to insurance companies for both medical insurance and auto insurance cases-Answer and direct phone calls and emails-General office duties such as ordering supplies, record management, and bookkeeping-Schedule and confirm patient visits-Greet patients all by name and direct them to treatment rooms-Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered

-Scored an 8/10 or higher in customer feedback survey responses-Maintained a per person average of $13 or more-Answer questions about menu and help customers select the best option for them-Work as a team to ensure each customer has the best possible experience-Take orders and address complaints whenever necessary-Encourage guests to enroll in Red Royalty program

-Compile, copy, sort, and file records of office activities, business transactions, and other activities.-Review files, records, and other documents to obtain information to respond to requests.-Deliver messages and run errands.-Perform general office duties such as typing and operating office machines.-Scan or read incoming materials to determine how and where they should be classified or filed.-Modify, improve, or design new filing systems.-Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.

-Maintained a per person average of $12 or more throughout each shift-Write down and/or memorize customer’s orders and enter into POS-Deliver food and drink in a timely manner for a 28+ seat section-Ensure each server’s completion of side work before their dismissal when on closing shift-Complete cleaning and restocking tasks assigned for each shift

-Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.-Manage calendars and arrange appointments.-Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.-Confer with potential customers regarding product needs and advise customers on types of products to purchase.-Answer customers’ questions about products, prices, product uses, and payment plans.-Answer telephones, direct calls, and take messages.-Forward orders to manufacturers.

-Take and prepare orders in drive-thru window and ensure all items are prepared properly-Memorize prices of most commonly ordered items to increase speed-Perform each task quickly and efficiently in a fast-paced environment