Established and expanded a centralized program management team to comprehensively support the entire product organization, overseeing its growth and development to manage complex programs and projects across multiple teams and initiatives.Defined OKRs and oversaw metrics for all programs, tracking progress through trackable work streams to deliver on quarterly plans and meet $45MM annual revenue goal.Fostered strong stakeholder relationships at all levels of the organization, collaborating closely with executive leadership to align program objectives with broader business strategies and priorities.Directed and monitored program budgets, forecasts, and resource plans, ensuring effective resource allocation and financial management to meet program objectives and deliverables.Drove continuous improvement efforts, leveraging data-driven insights to identify operational inefficiencies, implement process enhancements, and optimize resource allocation across program portfolios.Spearheaded the formation of Product Discovery (R&D) team, generating $5 million in the first year and accelerating to $20 million by the second year.Developed and articulated a strategic vision for product discovery, focusing on the development of net-new features and products, aligning with company objectives and market trends.

Managed the selection and implementation of project management tools and systems, optimizing workflow processes, tracking project progress, and enhancing team productivity.Established a unified initiative roadmap across all teams, driving prioritization of key programs and accountability and alignment within the organization.Guided Program Managers through change and risk management, facilitated objective-level communication, and supported prioritization and trade-offs.Identified new program opportunities each quarter based on business need, securing executive buy-in and defining program requirements and resourcing needs.Offered vision, leadership, and mentorship for the development of the program management function across product teams, fostering growth and excellence.

Assumed significant leadership responsibilities with the freedom to drive and stretch teams to achieve organizational goals.Orchestrated program management efforts across Design, Product, Engineering, and Analytics, ensuring alignment with best practices and operational models.Defined program requirements and facilitated timely decisions, cleared blockers, and made trade-offs to accelerate progress towards goals.Facilitated brainstorming sessions and workshops to generate new product ideas and concepts.Collaborated with cross-functional teams to prioritize product opportunities and features based on strategic goals and user needs.

Established and adhered to operating rhythms and the Product Delivery Lifecycle (PDLC), recommending improvements and advancements to support organizational needs.Initiated strategic scoping, exploration, discovery, planning, and execution across highly cross-functional stakeholders, driving objectives through the PDLC.Ensured alignment from strategy to delivery by closely partnering with business, product, engineering, marketing, finance, and operations leadership.Championed elevation of UX research and design's role in product-led organization, ensuring integral user experience considerations in product strategy.

Developed comprehensive project plans, schedules, and budgets, identifying potential risks and mitigating strategies to ensure successful project delivery.Collaborated with cross-functional teams including designers, developers, and copywriters to define project scope, deliverables, and resource allocation.Managed project timelines, budgets, and resources to ensure timely delivery of client projects and initiatives, while maintaining profitability and maximizing client satisfaction.

Cultivated and maintained strong relationships with key clients, serving as the primary point of contact for all client communications, inquiries,and requests.Prepared creative work for client presentations, fostering smooth communication flow between agency and clients.Directed internal and external client meetings, managing key documents such as status reports, estimates, work orders PO's, and billing toensure seamless workflow.

Collaborated with clients to scope scalable projects, delivering effective, tailored business solutionsServed as liaison between customer experience team, development team, and stakeholdersBuilt strong client relationships, delivering projects within budget, achieving 100% account retention rate