Colleen Mccasland Email & Phone Number

Port St. Lucie, FL

Port St. Lucie, Florida

 Maintain and repair equipment Install hardware and software systems Troubleshoot a variety of computer issues Set up computer security measures Configure home computer networks Technical support on-site or remotely Provide software and hardware suggestions to meet client’s needs

Stuart, FL

Responsible for maintaining and managing computer hardware/software inventory levels, stand-alone and/or networked. Perform a variety of activities including receiving, issuing, handling, warranty, repair, and accounting for relevant equipment. Liaison between technical and non-technical personnel within various functional departments. Interact with select.

Stuart, Florida

Provide support for over 3000 Martin Memorial affiliates.Create new users and assign permissions in Active Directory.Support over 100 various applications. Analyze and resolve requests over the phone, through electronic mail or via remote access, when possible and, in a timely and effective manner.Receive approximately 85 calls and Altiris incidents.daily.

Maintain and update county internal site and external website www.martin.fl.usCreate web graphics for websiteTroubleshoot approximately 1500 computer support calls monthlyResolve 60% of incoming support calls.Remotely access terminals to assist customers in resolving the problem and understanding the solution.Responsible for keeping county laptops.

Assist with testing and implementation of all new softwares.Provide training for new and/or updated softwares as well as publish tips and user help guides with Microsoft Sharepoint..Replace/repair pc and laptop hardware, software or peripherals as needed.Worked as acting county webmaster. Updating and maintaining www.martin.fl.us using Java, HTML, Oracle.

Responsible for the timely filing and payment of sales and property tax returns for 47states.Assisted MIS with the creation of a property tax billback program.Help Accounts Payable meet month end deadlines.Work with other departments to help clarify tax problems called in by customers.Self taught on the Vertex tax system.Troubleshoot accounting departments.

Responsible for GL posting of vendor invoices and utilities.Reviewed, corrected, and processed employee expense reports.Assisted in implementing new software and trained co-workers on the new PO matching features.Reconciled vendor accounts.Handled vendor payments.Assisted vendors when they phoned with any questions.Helped management to create and implement.

Responsible for nightly weekend computer backups.Assisted all departments with printing problems.Served as a troubleshooter when computer problems arose in the absence of MIS personnel.

Responsible for creating a file system for 50,000+ customer accounts within a national publicly held company.Provided other departments with documentation needed to assist customers. Managed and trained a staff of 4 employees.Implemented procedures for the new scanning softwarePlayed an essential role in the introduction of the bulk mail system currently.

Responsible for creating a file system for 50,000+ customer accounts within a national publicly held company.Provided other departments with documentation needed to assist customers. Managed and trained a staff of 4 employees.Implemented procedures for the new scanning softwarePlayed an essential role in the introduction of the bulk mail system currently.