Colleen Mccasland Email & Phone Number

Port St. Lucie, Fl

Port St. Lucie, Florida

 Maintain and repair equipment Install hardware and software systems Troubleshoot a variety of computer issues Set up computer security measures Configure home computer networks Technical support on-site or remotely Provide software and hardware suggestions to meet client’s needs

Stuart, Fl

Responsible for maintaining and managing computer hardware/software inventory levels, stand-alone and/or networked. Perform a variety of activities including receiving, issuing, handling, warranty, repair, and accounting for relevant equipment. Liaison between technical and non-technical personnel within various functional departments. Interact with select vendors; submit RFQ’s in support of Information technology equipment purchases; coordinate with materials department; ensure items are accurately counted and transacted. Focus and remain current with latest technological advances and software developments used for systems planning, developing and operations activities. Experience with setup, installing, operating, Independently define, schedule, and manage the proposal preparation process, to understand and analyze the details of a Request for Purchase (RFP). Perform a variety of activities including receiving, issuing, handling, and accounting for Computer and Communications type inventory. Responsible for updating, researching, verifying and/or retrieving data into/from various systems, and ensuring the accuracy and confidentiality of information recorded. Confirm delivered product match purchase order specifications of quantity, condition, model and serial information, and complete all necessary computer transactions. Responsibility of maintaining accurate inventory levels of new and used computer and communication systems. Also, maintain record of phased out / decommissioned equipment as outlined by company policies and procedures Maintain awareness of advances in information systems technology and recommends products and upgrades to IT upper management. Work closely with Field Technicians and Analysts to follow established practices and standards for workstation configurations, naming conventions, and other established procedures. Monitor equipment purchase price variance, On Time Delivery, and quality of products and services provided.

Stuart, Florida

Provide support for over 3000 Martin Memorial affiliates.Create new users and assign permissions in Active Directory.Support over 100 various applications. Analyze and resolve requests over the phone, through electronic mail or via remote access, when possible and, in a timely and effective manner.Receive approximately 85 calls and Altiris incidents.daily, 80% of which are handled without escalation.Insure that all software and hardware standards are in compliance on equipment/systems encountered.Provide in-service education to customers when applicable.Work closely with all IT staff to ensure proactive resolution to problems can be addressed as quickly as possible.Demonstrate an effective interpersonal communication skill and a strong customer focus. Effectively interface with all levels of personnel; physicians, visitors, MMHS associates and management staff.Involved in the Shared Governance team to further educate our department on the new hospital software, Epic.Train new associates and delegate responsibilities.

Maintain and update county internal site and external website www.martin.fl.usCreate web graphics for websiteTroubleshoot approximately 1500 computer support calls monthlyResolve 60% of incoming support calls.Remotely access terminals to assist customers in resolving the problem and understanding the solution.Responsible for keeping county laptops updated.Provide support for over 20 various applications.Assist in the creation of User Group training materials.Create weekly tips and quarterly newsletter.Update intranet announcements and classifieds.Publish County agendas to the Web.Configure computers for new users.Assist users with scanning and printing issues.

Assist with testing and implementation of all new softwares.Provide training for new and/or updated softwares as well as publish tips and user help guides with Microsoft Sharepoint..Replace/repair pc and laptop hardware, software or peripherals as needed.Worked as acting county webmaster. Updating and maintaining www.martin.fl.us using Java, HTML, Oracle Portal, Flash, and XML.Provide one on one customer assistance with all hardware and software needs.Work directly with System Analysts to ensure that technology changes will not conflict with the current desktop images.Provide second end support to the IT Service Desk.IT Service Desk/Customer ServiceTroubleshoot approximately 1500 computer support calls monthlyResolve 60% of incoming support callsRemotely access terminals via LanDesk, VNC, Dameware, Numara, VPN,and remote desktop to assist customers in resolving the problem and understanding the solution.Prepare weekly/monthly status reports.Responsible for keeping county laptops updated.Provide support for over 20 various applications.Assist in the creation of User Group training materials.Create weekly tips and quarterly newsletter.Update intranet announcements and classifieds.Publish County agendas to the Web.Configure computers for new users.Assist users with scanning and printing issues.

Responsible for the timely filing and payment of sales and property tax returns for 47states.Assisted MIS with the creation of a property tax billback program.Help Accounts Payable meet month end deadlines.Work with other departments to help clarify tax problems called in by customers.Self taught on the Vertex tax system.Troubleshoot accounting departments computer problems as needed.Create Excel spreadsheets for accounts payable staff to simplify account reconciliation.Train A/P personnel and help to organize and simplify daily procedures.Serve as interoffice first point of contact when PC and printing problems arise.

Responsible for GL posting of vendor invoices and utilities.Reviewed, corrected, and processed employee expense reports.Assisted in implementing new software and trained co-workers on the new PO matching features.Reconciled vendor accounts.Handled vendor payments.Assisted vendors when they phoned with any questions.Helped management to create and implement a more convenient procedure of invoice entry with the aid of Excel spreadsheets. Trained other employees how to do this as well. p

Responsible for nightly weekend computer backups.Assisted all departments with printing problems.Served as a troubleshooter when computer problems arose in the absence of MIS personnel.

Responsible for creating a file system for 50,000+ customer accounts within a national publicly held company.Provided other departments with documentation needed to assist customers. Managed and trained a staff of 4 employees.Implemented procedures for the new scanning softwarePlayed an essential role in the introduction of the bulk mail system currently in use. Responsible for generating monthly rental and weekly product invoices.

Responsible for creating a file system for 50,000+ customer accounts within a national publicly held company.Provided other departments with documentation needed to assist customers. Managed and trained a staff of 4 employees.Implemented procedures for the new scanning softwarePlayed an essential role in the introduction of the bulk mail system currently in use. Responsible for generating monthly rental and weekly product invoices.