Colleen O'Connor Email & Phone Number

Olympia, Washington, United States

• Counsel clients on career direction, resume building and interviewing• Advised client on resume and interviewing strategies resulting in a new, senior management position at a high-profile technology company with a 25% salary increase• Mentored client on cultivating confidence with presentation skills, resulting in improved performance and being selected for higher visibility assignments

Olympia, Washington, United States

Human Resources• Using my combined marketing and HR expertise, improved the written quality of AWC’s job ads, resulting in a stronger pool of applicants• Streamlined recruiting processes resulting in time savings of 20% • Provide resume feedback and reviews to management team• Manage candidate recruiting and selection process including resume reviews, interview panel training and interview questions Job Board MarketingJobNet is the job board hosted by AWC for open positions in Washington local government • Successfully launched new, self-service JobNet platform and exceeded member engagement targets with 60% member participation • Improved response time to JobNet inquiries by 50% by creating customer support program and writing email response template library• Drive marketing campaigns across social media, email, and member newsletter to attract an average of 13,000 views per month on JobNet

Olympia, Wa

• Developed marketing strategy, creative direction and content for digital and print• Oversaw production of videos, brochures, signage, ads, and other collateral• Researched and reported competitive market research

Greater San Francisco Bay Area | Marketing And Program Development

Marketing & Program Development• Developed and led marketing initiatives & promotions to support 9,000 fitness members throughout entire membership lifecycle – acquisition, engagement and retention• Drove marketing campaigns across multiple platforms averaging 200 monthly membership sales. • Promoted member satisfaction averaging 70% member retention. • Leveraged member surveying tools to achieve average net promoter score of 52.• Leveraged member loyalty programs to increase sales referrals by 10% and promote brand recognition.• Oversaw production of videos, brochures, signage, ads, and other collateral.

San Francisco, California, United States

• Coordinated staff recruiting, hiring, and onboarding processes• Created and implemented onboarding and orientation process for new hires• Led team of 12 managers and 200 employees including part-time and full-time

Instructed group yoga classes at various Bay Area Club One locations.

Greater San Diego And San Francisco Bay Area

Instructed group yoga classes at various locations including private yoga studios and commercial and corporate fitness centers.

San Francisco Bay Area

Generated leads for private design college through fashion-related program presentations at area high schools. Developed curriculum for teacher engagement.

Greater San Diego Area

Resolved accounts payable, HR and administrative issues in collaboration with corporate office. Supervised a team of 8 responsible for customer billing and phone/email inquiries.

Greater San Diego Area

Developed and launched internal sales and technical support training programs. Created template responses for online support. Executed Yahoo! branding guidelines.

B.A., Communications

Activities and Societies: Orientation Advisor to Freshmen, Speech Team, Student Newspaper - Ad Production Team, Student Radio Station.

B.A., Spanish

Activities and Societies: One year Study Abroad in Madrid, SPAIN at Universidad Complutense