Colleen P. Email & Phone Number

Westfield, Indiana, United States

• Provide T2 / T3 end-user support in a service desk environment by utilizing problem solving skills and critical thinking while maintaining professional communication• Support 900 end-users• Test and troubleshoot iOS software and hardware using JAMF MDM• Developed how-to guides for employees on various topics.

Indianapolis, Indiana Area

• Proficient knowledge of Microsoft Dynamics, ACT and Sales Force customer relationship systems and the corresponding business processes and reporting environments• Conducted competitive analysis to identify key information to predict growth trends and create benchmarks that allowed comparison to best-in-class practices• Managed 36,000 customer records in a $70 M Business to Business environment• Supported 70 end-users• Processed 197,000 data records each quarter

• Implemented Microsoft Dynamics CRM software and converted legacy ACT database• Researched clients' business issues and goals to offer appropriate solutions• Executed calling campaigns targeting direct end-user prospective accounts• Networked and interacted with local, national, and international associations to optimize industry connections• Led legacy system modernization and project consulting

• Opened Indianapolis market and achieved 17% increase of revenue forecast marketing and implementing POS solutions to small businesses in the retail and hospitality markets• Identified $142,000 in revenue opportunities by collaborating with distribution partners• Key member of Executive Leadership team, developing marketing plans, developed trade show marketing, implementations, training and customer support• Quoted prices, credit terms and other bid specifications

• Exceeded quarterly goals by 47%• Researched clients' business issues and goals to offer appropriate solutions• Aggressively identified, prioritized, and managed corporate relationships with a targeted set of large strategic partners to create measurable business results for each of Red Train's markets• Led the design and development of corporate-wide, training and implementation programs that allowed Red Train to increase its competitive advantage in all its markets and improve customer acquisition and loyalty

• Created new revenue streams by cultivating successful partnerships with Intuit Reseller Program worth more than $96,000 revenue• Developed and implemented value-added strategies for QuickBooks POS implementations to increase profitability• Negotiated prices, terms of sales, and service agreements• Promoted to Manager after 18 Months

• Created 35 forms that met state regulations so that teachers could record student IEP’s on their computers instead of by hand• Technology resource in all areas including audio/visual; telephone, computer networking and computer software