Colleen Pompa Email & Phone Number

Lakeville, MN

• Manage the CAD (Computer Aided Dispatch) Integration of customer data into EPCR (Electronic Patient Care Report) and NFIRS reports.
• Gather and review Client requirements for CAD Integration to EPCR/NFIRS reports and work with developers to complete the requirements.
• Learn and master ImageTrend’s EMS software products.
• Develop and support an accurate and cleaner Critical Care Patient Report and NFIRS Report.
• Work with customer support, software developers, QA, and project managers on EMS and Fire product lines.
• Develop SQL queries to utilize for gap analysis.

Eagan, MN

• Responsible for executing monthly billing processes to create over 100,000 billing documents worth over $200 million in revenue for Thomson Reuters companies.
• Gather business requirements for new release software and production support projects.
• Coordinate with business partners to finalize designs and confirm requirements for new release and support projects.
• Consistently meet deadlines and requirements for production and new release projects.
• Manage testing cycles, including test plan creation, development of test data and coordination of user acceptance testing.
• Support IXOS imaging issues relating to billing documents.

Northfield, MN

• Coordinated with multiple departments to create educational courses.
• Managed the conversion and implementation of GeoLearning and SumTotal Learning Management Systems (LMS).
• Gathered training requirements and worked closely with subject matter experts.
• Utilized Adobe Captivate and Soundbooth to create and implement new courses within expected deadlines.
• Leveraged evaluations to improve content, curriculum and learning assessments.
• Researched and recommended Learning Management Systems to meet education requirements regulated by State of Minnesota.

Eagan, MN

• Analyzed, designed, developed and implemented new process to extract information from databases.
• Actively tested new processes and programs for extracting databases for different products.
• Created and maintained regression test data for new and existing data load and extract processes.
• Actively mentored and trained new developers.
• Created and maintained process, program, regression and user documentation.
• Acted as primary contact for data load and extract production issues.