Colleen Pompa Email & Phone Number

Lakeville, Mn

• Manage the CAD (Computer Aided Dispatch) Integration of customer data into EPCR (Electronic Patient Care Report) and NFIRS reports.• Gather and review Client requirements for CAD Integration to EPCR/NFIRS reports and work with developers to complete the requirements.• Learn and master ImageTrend’s EMS software products. • Develop and support an accurate and cleaner Critical Care Patient Report and NFIRS Report.• Work with customer support, software developers, QA, and project managers on EMS and Fire product lines. • Develop SQL queries to utilize for gap analysis.• Support, troubleshoot, and make development changes to XSLT report programs. • Review client problems and enhancement request to assist with develop solutions.• Analyze and document the complex Fire Rescue automated processing.• Assist customer support to troubleshoot client problems and act as a liaison between customer support and development teams.

Eagan, Mn

• Responsible for executing monthly billing processes to create over 100,000 billing documents worth over $200 million in revenue for Thomson Reuters companies.• Gather business requirements for new release software and production support projects.• Coordinate with business partners to finalize designs and confirm requirements for new release and support projects.• Consistently meet deadlines and requirements for production and new release projects.• Manage testing cycles, including test plan creation, development of test data and coordination of user acceptance testing.• Support IXOS imaging issues relating to billing documents.• Provide direct, phone, and email support to the Order-To-Cash SAP system mainly focusing on the billing processes.• Liaison between the business partners and SAP developers for system enhancements and support projects.• Create and maintain billing and process documentation utilized by the Billing Team.

Northfield, Mn

• Coordinated with multiple departments to create educational courses.• Managed the conversion and implementation of GeoLearning and SumTotal Learning Management Systems (LMS).• Gathered training requirements and worked closely with subject matter experts.• Utilized Adobe Captivate and Soundbooth to create and implement new courses within expected deadlines.• Leveraged evaluations to improve content, curriculum and learning assessments.• Researched and recommended Learning Management Systems to meet education requirements regulated by State of Minnesota.• Served as main contact for technical problems relating to LMS.

Eagan, Mn

• Analyzed, designed, developed and implemented new process to extract information from databases.• Actively tested new processes and programs for extracting databases for different products.• Created and maintained regression test data for new and existing data load and extract processes.• Actively mentored and trained new developers.• Created and maintained process, program, regression and user documentation.• Acted as primary contact for data load and extract production issues.• Prioritized and organized development of new data extracts.