Colleen Rummel Email & Phone Number

Bristow, Va, Us

Manassas, Virginia, United States

Expanded previous role to include:Managing the high-speed absentee ballot scanning equipment, which includes crafting process flows for its use within Preprocessing, CAP, and CAP-PE.Manage incoming requests for Election and Voter records in the form of Virginia Freedom of Information Act (FOIA) and National Voter Registration Act (NVRA) requests, which entails validating the eligibility of the requester, applying the proper Virginia Code citations for redactions and denials, and preparing estimates for potential costs, all while maintaining tight statutory deadlines.

Manassas, Virginia, United States

Integral member of the Absentee Ballot team, processing the mail-in ballot requests, assembling and mailing out ballot packets, and handling incoming ballots. Principal staff member providing managerial and administrative oversight of the Preprocessing of mail-in ballots and counting mail-in ballots in the Central Absentee Precinct (CAP) on Election Day and Post-Election period, all of which requires recruiting, training, scheduling, and supervising election officers, as well as securing the voting equipment and materials for the election officers, ensuring the teams are in full compliance with federal, state, and local election laws, and monitoring authorized representatives visiting from the political parties.Assists with registering qualified citizens to vote, receipt of candidate filing paperwork, and handling various front office duties (greeting visitors, handling phones, processing mail, etc.).

Www.Yarnedit.Tech

Launched part-time, self-owned technical editing e-business specializing in hand-knit and crochet patterns, ensuring adherence to syntax, punctuation, and style, as well as corroborating mathematical elements, charts, and schematics, enabling the pattern designers to launch understandable and error-free pattern designs sold on a global scale. Traditional document proofreading services for identifying and correcting typographical, grammatical, and logical inconsistencies are also offered. Establishing a new business required creating process flows, client billing, targeted advertising, and administering customer care while working one-on-one with clients.

Remote

Utilize personal social media account to rate and evaluate ads based on key metrics outlined by the social media company, including identifying offensive and/or misleading ads.

Washington, District Of Columbia, United States

Collect household and demographic information by canvassing assigned areas.(On hold, due to COVID19)

Ashburn, Va

Promoted from Engineer II and III while continuously leading operations management of over a dozen set-top box features and onscreen upsell tactics on Fios TV Interactive Media Guide (IMG), resulting in combined IMG and Pay-Per-View (PPV) sales revenue of over $33M. • Original platform architect of the Fios TV Interactive Media Guide that started with a few features in 2006 and cultivated it into an information and revenue powerhouse, resulting in over 9,000 individual onscreen tactics deployed in 2018.• Collaborated with cross-functional teams (CFT) to draft project schedules, clarify requirements, and test marketing tactics and new product features in staging environment in order to deploy clean tactics and features into production.• Established and authored all standard operating procedures (SOPs) for testing and deployment of campaigns and new set-top box features to balance the workload across testing equipment, increase productivity, and meet launch dates.• Developed and wrote training documentation, and coached all cross-functional team members to educate them on the platform being used to sell their product, reduce escalations and delays, and increase overall CFT efficiency.• Prevented the lost of PPV revenue by identifying and communicating the need for engineering to perform a PPV provider changeover in one night instead of five.• Spearheaded testing of all campaigns across various TV set-top box models and code platforms to reduce customer-facing errors. • Recognized the need to standardize the on-screen interactive icons across all set-top box models after the introduction of a new remote control, and then led both Marketing and IT-Dev in artwork and function requirements, and personally tested and deployed these changes.• Administered two SharePoint drives: one housed team documents, the other was for notification of Sports Blackout Schedules for the engineers in the Video Hub Offices (VHOs) and the Super Headend offices (SHEs).

Herndon, Va

Performed data analysis for customer service team, built SQL queries to gather call stats, trouble ticket stats, analyzed trends, and maintained a bulletin board and CCTV that carried weekly team announcements and stats.• Researched and provided data for responding to PUC (Public Utilities Commission) and executive-level complaints.• Managed the autodialer for the Collections department by scrubbing and loading the call lists, in order to reduce debt.• Partnered with WinBatch team, working as a liaison between IT and provisioning teams to automate provisioning tickets, and managed the automation in order to keep it running smoothly with less errors.

Herndon, Va

Founding member of Primus team which authored, populated, and maintained the Primus tool that centralized SOPs and helpful hints for working with telephony and high-speed internet customers.• Consulted with Subject Matter Experts (SMEs) to gather the necessary information to create the documentation and upload it into the tool, which included building probable search phrases and tags.• Trained users and updated the tool as processes evolved to ensure correct and consistent information was being shared with customers.

Herndon, Va

Provided F2 cross-connect locations for field technicians and performed service delivery calls for Mid-Atlantic CLEC telephone customers (Competitive Local Exchange Carrier), and often helped out in the Southeast telephone region.• Looked up telephony F2 cross-connect information from the local telephone companies (LECs, or Local Exchange Carriers) in those regions and applied it to the work ticket for technicians in advance of the work date, and also worked directly with technicians and dispatch if the F2 information was incorrect, and would escalate issues to the LEC.• Called customers of completed tickets to ensure their telephone service worked properly in the home, helped trouble-shoot issues with the customer, and escalated any tickets that were not completed properly.