Colleen Walker Email & Phone Number

Wexford, Pa, Us

I'm excited to extend my leadership skills by working individually and collaboratively with each member of my team and helping them focus on providing great customer support.Investigate customer escalations, lead technical calls with clients, and handle complex issues about customers' issues.Investigates customer issues with our products and provide timely resolution while coordinating with our support and development teams.Responsible for training and providing technical mentorship to team members.

Wexford, Pa, Us

Wexford, Pa, Us

Wexford, Pa, Us

Debugging, profiling and adding enhancements to existing functionality and legacy applications using C# and SQL Server.

Pittsburgh, Pennsylvania, Us

• Lead web developer in the requirement analysis, design, implementation, unit testing and deployment of multiple websites including the flagship product BoardBookit.• Performed problem isolation, definition, resolution and follow-up for customer issues.• Created deployment and source control documentation and processes.• Created an environment of web and database servers utilizing the Azure environment. Applications designed leverage core .Net Framework 4.0/4.5 technologies including C#, MVC, Entity Framework, TFS, Azure, ASP.NET, Web Services, Web API, REST, SQL, T-SQL, SQL Server 2008/2014.

Cranberry Township, Pa, Us

Web applications designed to help our customer service department work with Electronic Data Interchange (EDI) data.Part of two SCRUM teams that work with our internal web applications and tools and ERP integrations.Applications designed leverage core .Net Framework 2.0/3.5/4.0 technologies including C#, Silverlight, ASP.NET, WCF, Web Services, Window Services, XML, ADO.NET, SQL, T-SQL, SQL Server 2005/2008/2012, and SoftwareAG webMethods product suite.Subject matter expert for the webMethods product suite.

Cranberry Township, Pa, Us

Lead developer for the implementation of the TrueCommerce customer center web site.

Cranberry Township, Pa, Us

Web development projects that include working with ASP.Net, C# and SQL 2005 is my main focus.Currently, I'm manipulating data using SSIS.

Us

Worked with a team to move data from several database systems and flat files into a SQL Server database.

Canonsburg, Pa, Us

Developed customized web pages for the Onyx CRM System for Marketing, Sales, Tech Support, Development and Customer Service. Implemented a reporting system using Cognos 7 to access the SQL tables in the CRM so the users could create their own reports. Supported internal groups on the CRM System, reporting needs, Microsoft Office issues and other IT related duties. Performed as a Business Analyst, Developer, QA Tester, Report Writer and Tech Support for CRM related projects.

Ms, Internet Information Systems

Bs, Applied Computer Science