Colleen Schoon Email & Phone Number

Naperville, IL, US

Elgin, Illinois, United States

Providing custom-engineered and in-stock diamond grinding wheels and tools

Naperville, Illinois

• Led operation of medical equipment PUSH program overseeing 3,500+ Field Engineers focused within the biomedical industry, ensuring the program's objectives were met and often exceeded.
• Proactively manage CERDAAC system to ensure test equipment was accurately calibrated and serviced according to client specifications, resulting in reduction of equipment failures and improved overall client satisfaction.
• Support purchasing of parts and supplies ensuring inventory levels were sustained while reducing cost by identifying obsolete stock.
• Mentor employees resulting in higher levels of confidence, job satisfaction and retention.

Naperville, IL

• Successfully managed high profile multi-channel retail and cable marketing database by initiating operational process improvements and promoting sales via execution of direct mail, interactive and email promotions for.
• Led weekly internal and external status meetings monitoring constant progress towards customer delivery.
• Reduced document generation and turn-around time by 20% utilizing automation methods maximizing profitability.
• Foster cross-training encouraging employees to interact, engage and take on new challenges resulting a more efficient internal support structure.

Hillside, IL

• Charged with leading and managing a team of marketing representatives and programmers to deliver multi-month projects through major challenges by incorporating a clear set of goals and objectives.
• Increased sales by following up on all leads, orchestrating direct mail/e-commerce campaigns and providing excellent account services.
• Established a training program that resulted in an increase of 15% revenue for the department.
• Accountable for analyzing and assessing data processed on over 1200 lists/100 million names per month.

Schaumburg, IL

• Functioned as a liaison between client and production staff including analyzing job specs, guiding and advising clients, reviewing reports, maintaining schedules, monitoring job progress, managing and tracking the.
• Maintained client satisfaction with recommendations for growth process efficiencies by cross selling services that positively affected the client.

Aurora, IL

• Collaborated with Production Managers interpreting orders of varying complexity resulting in maximization of customer service levels by 25%.
• Accountable for checking pre-presses & proofreading personalization sign-offs prior to live print production.

Westmont, IL

• Coordinate, process & schedule production in Ultra Graphix, Videojet, and Embossing projects.
• Administered and maintained usage of all inventories, thus reducing spoilage costs by 30%.

Commercial And Advertising Art

Diploma, 1988

Activities and Societies: VICA (Vocational Industrial Clubs of America)