Providing custom-engineered and in-stock diamond grinding wheels and tools

• Led operation of medical equipment PUSH program overseeing 3,500+ Field Engineers focused within the biomedical industry, ensuring the program's objectives were met and often exceeded.• Proactively manage CERDAAC system to ensure test equipment was accurately calibrated and serviced according to client specifications, resulting in reduction of equipment failures and improved overall client satisfaction.• Support purchasing of parts and supplies ensuring inventory levels were sustained while reducing cost by identifying obsolete stock.• Mentor employees resulting in higher levels of confidence, job satisfaction and retention.

• Successfully managed high profile multi-channel retail and cable marketing database by initiating operational process improvements and promoting sales via execution of direct mail, interactive and email promotions for clients.• Led weekly internal and external status meetings monitoring constant progress towards customer delivery.• Reduced document generation and turn-around time by 20% utilizing automation methods maximizing profitability.• Foster cross-training encouraging employees to interact, engage and take on new challenges resulting a more efficient internal support structure.

• Charged with leading and managing a team of marketing representatives and programmers to deliver multi-month projects through major challenges by incorporating a clear set of goals and objectives.• Increased sales by following up on all leads, orchestrating direct mail/e-commerce campaigns and providing excellent account services. • Established a training program that resulted in an increase of 15% revenue for the department.• Accountable for analyzing and assessing data processed on over 1200 lists/100 million names per month.

• Functioned as a liaison between client and production staff including analyzing job specs, guiding and advising clients, reviewing reports, maintaining schedules, monitoring job progress, managing and tracking the performance of database marketing efforts.• Maintained client satisfaction with recommendations for growth process efficiencies by cross selling services that positively affected the client.

• Collaborated with Production Managers interpreting orders of varying complexity resulting in maximization of customer service levels by 25%.• Accountable for checking pre-presses & proofreading personalization sign-offs prior to live print production.

• Coordinate, process & schedule production in Ultra Graphix, Videojet, and Embossing projects.• Administered and maintained usage of all inventories, thus reducing spoilage costs by 30%.