Colleen Snow Email & Phone Number

Michigan, United States

Since April 2017, I have held the position of President at 229 Group, based in Flushing, MI, where I have played a crucial role in establishing, branding, and leading a Recruiting and Consultative Firm dedicated to the Restoration and Construction Industry. My involvement spans across various facets of the business, from sales and client relations to comprehensive management. I am now contemplating a transition to a role more focused on client relations, aiming to dedicate more time to client needs and satisfaction.♦ Played a foundational role in the startup phase of 229 Group, setting the stage for future success and growth.♦ Spearheaded the brand-building initiatives, establishing a strong and recognizable presence in the industry.♦ Cultivated lasting relationships with clients, ensuring their unique needs were met and expectations exceeded.♦ Directed comprehensive management strategies, leading our team toward achieving our organizational goals.♦ Engaged actively in sales operations, demonstrating versatility and a strong understanding of our industry.♦ Oversaw all aspects of the business, ensuring a cohesive and effective approach to our operations and client service.♦ Nurtured a culture of excellence and accountability within our team, promoting high standards of performance.♦ Played a strategic role in client relations, working closely with clients to understand and fulfill their specific needs.♦ Contributed to the development of innovative recruitment and consultation strategies tailored to the Restoration and Construction Industry.♦ Emphasized the importance of client satisfaction, making it a central focus of our organizational objectives.♦ Currently exploring opportunities to transition into a role that allows for a deeper focus on client relations and fulfillment, underscoring my commitment to exceptional client service.

Itasca, Illinois, United States

In my role as Customer Care Department Supervisor at Summit Group in Itasca, IL, from August 2009 to June 2015, I played a critical role in managing client relations, overseeing operational processes, and mentoring team members in a dynamic call center environment. My responsibilities were integral to maintaining high standards of customer service and operational efficiency, especially for our work with numerous Fortune 500 companies.♦ Managed client relations for promotional marketing programs, ensuring client satisfaction and program success.♦ Developed and nurtured relationships with numerous Fortune 500 companies, providing them with exceptional customer care.♦ Conducted regular training sessions and provided mentorship to both new hires and existing employees.♦ Played a key role in building a knowledgeable and efficient customer care team, enhancing overall performance.♦ Oversaw the reporting of inventory, open orders, and customer interactions, ensuring accuracy and timeliness.♦ Maintained a fast-paced call center environment, ensuring quick and effective customer service.♦ Analyzed operational productivity, implementing strategies to improve efficiency and service delivery.♦ Ensured compliance with quality service level agreements set by executive management.♦ Contributed to the development and maintenance of standard operating procedures, enhancing the consistency of service delivery.

Brighton, Michigan, United States

As the owner of MHI Promos, Inc., based in Brighton, Michigan, from September 2007 to March 2009, I spearheaded the company's efforts in establishing robust relationships with clients and providing top-notch consulting services. My role involved a blend of marketing, sales, networking, and product procurement to cater to the diverse needs of our clients.♦ Developed and nurtured trusted business relationships with prospective clients using a multifaceted approach, including social media marketing and one-on-one interactions.♦ Engaged in regular networking and participated in trade events to expand our client base and strengthen our market presence.♦ Provided personalized consulting services to assist clients in formulating and executing effective marketing strategies for their businesses.♦ Achieved a personal sales volume of $100,000 annually, demonstrating strong sales acumen and product knowledge.♦ Researched and identified unique and innovative promotional products to meet the specific needs of clients from various industries.♦ Ensured continuous communication and follow-up with clients to maintain strong relationships and understand their evolving needs.♦ Played a pivotal role in every aspect of the business, from client relationship management and product procurement to marketing and sales, driving the overall success of MHI Promos, Inc.

Farmington, Michigan, United States

Serving as the Office Manager at Michael Harrison, Inc. in Farmington, MI from April 2000 to September 2007, I played a crucial role in supporting daily sales operations and managing various administrative tasks. My responsibilities were diverse, ranging from sales support, project management, and accounting, to administrative duties and community engagement.♦ Managed daily sales support activities for an advertising specialty sales company, handling annual volumes between $750K and $1MM.♦ Coordinated and executed a variety of special projects, ensuring completion within established deadlines and budgets.♦ Analyzed and improved workplace practices to enhance productivity, quality, and customer service.♦ Conducted accounting tasks using QuickBooks Pro, including creating expense reports, managing finances, and handling bookkeeping duties.♦ Researched, compiled data, and prepared reports to support decision-making processes.♦ Executed a range of administrative tasks, including answering calls, managing supplies, processing invoices, and distributing mail.♦ Developed and implemented marketing strategies to boost the organization's profitability, while maintaining and updating client databases for significant Fortune 500 customer accounts.

In my role as a Sales Assistant at ASI Computers in Cedar Falls, IA, from January 1996 to March 2000, I contributed significantly to the sales team and the promotion of our industry-specific software. My responsibilities were diverse, ranging from scheduling and advertising to networking.♦ Efficiently coordinated and scheduled sales calls for the Regional Sales Manager, optimizing their time and resources.♦ Proactively generated interest in our product lineup, utilizing a mix of digital and physical advertising methods.♦ Dedicatedly promoted the company's specialized software, targeting and engaging our key industry clientele.♦ Fostered strong professional relationships through effective networking, enhancing the company's market presence.♦ Maintained a high level of organization and efficiency in all sales-related activities, ensuring smooth operations within the team.

Bachelor Of Business Administration - Bba

In 2015, I graduated with a Bachelor of Business Administration (BBA) from the prestigious University of Illinois Urbana-Champaign. This.

Education record

Activities and Societies: Phi Sigma Sigma During my time at Ferris State University, I was actively involved in Phi Sigma Sigma, a dynamic.