Colleen Stein (Schauf) Email & Phone Number

• Oversee the entire configuration implementation phase of onboarding for a rotating portfolio of customers, from contract close through the completion of their initial implementation
• Consult on ChurnZero configuration best practices and effectively translate customer needs into ChurnZero workflows to yield long-term customer success
• Manage project deliverables and timelines in coordination with the ChurnZero and customer teams. Communicate project risks, keep stakeholders on track, ensure milestones are met, and meet or exceed team KPIs
• Understand and document the customer’s company goals and how we will build toward them using the ChurnZero platform
• Advise customers on best practices for designing, implementing, and scaling their Customer Success programs
• Collaborate internally and with customers to ensure completeness and accuracy of scoped services, deliverables, and timelines. Set clear expectations with customers on the scope of the configuration specialist roles.

Washington, District Of Columbia, United States

• Maintained a working knowledge of native ChurnZero integration functionality and database structure. Applied that knowledge to troubleshooting and creative problem-solving with customers. This included querying.
• Managed project deliverables and timelines in coordination with internal and external stakeholders. Communicated project risks, helped keep stakeholders on track, ensured milestones were met, and met team KPIs
• Built strong customer relationships by maintaining high levels of engagement and communication; acted as the customer’s proactive guide and advocate through the data implementation process
• Responsible for the configuration of all ChurnZero native integrations a part of a customer's tech stack
• Clearly translated technical requirements to non-technical customers to ensure clarity and confidence in decisions. Communicated technical requirements to development and product teams, providing clear guidelines for.
• Accurately scoped customer data needs relative to their goals and translated them into a project plan that prioritizes time to value

Arlington, Virginia, United States

• Was responsible for driving the implementation and deployment of Higher Logic's private white-label email marketing software for all clients
• Served as the primary project manager to clients while coordinating multiple, simultaneous implementations of the Higher Logic product suite
• Provided a front-line relationship by serving as the primary point of contact for my assigned clients and am responsible for achieving the highest level of satisfaction through excellent service, efficient.
• Worked closely with sales staff and client stakeholders to collect client requirements post-sale
• Defined, planned, and implemented the deliverables and tasks required for successful implementations by utilizing a standard project management methodology to guide all projects in a consistent, organized, and reliable.
• Provided user training regarding the use of the software and best practices

• Served as the main point of contact for a book of business of up to 80 accounts at a time, while using experience in hospitality to nurture a positive customer relationship from on-boarding to go live
• Developed, executed, and led end-to-end project plans specific to each client and their agreed upon statement of work (i.e. budget, resources, contract, etc.) to ensure on-time delivery of the POS systems and.
• Served as a cross-functional liaison with sales, product, engineering, business development, marketing, and finance teams to drive strategic priorities and project implementations
• Coordinated all scheduling and dispatching of the Implementation Team during each stage of the process

Mclean, Virginia

• Onboarded new CrowdCompass mobile clients, implement accounts, establish product goals, and long-term strategy
• Led 25-35 app development projects per monthly, from kickoff, to launch, to release in Apple and Google stores; implement product best practices, build strategies, and milestone management
• Gathered, documented, and implemented client requirements for ongoing project builds and event adoption
• Demonstrated detailed SME knowledge on product and implementation and ensuring projects meet their deadlines
• Conducted personalized web-based and in-person training to new and existing client project teams
• Partnered with the sales and other client services teams to introduce new features and product opportunities to clients

Clemson, South Carolina

• Reviewed applications of prospective students who applied to Clemson University and
• Entered applicant information through the online database
• Promoted University by traveling to high schools for recruitment
• Scheduled admissions counselors phone calls
• Spoked to campus tour groups of 100+ people about Clemson University’s admissions process
• Assisted with admissions recruiting events on campus

Clemson, South Carolina

• Answered phone calls from students and their guardians regarding their financial aid
• Spoke with students or other visitors who came in during walk-in hours and answered their questions
• Assisted students and guardians with financial aid while guiding them through the Free Application for Federal Student Aid (FAFSA), Family Education Rights and Privacy Act (FERPA), and scholarships
• Tracked student information by entering in online database

Arlington, Virginia

• Worked in the summers of 2014 and 2015
• Teamed with kitchen and wait staff to assure the highest standards of food service and quality bymonitoring food preparation and staging, order compliance, and presentation
• Managed time efficiently while handling multiple tables, memorization of orders, and to-go orders
• Assisted in training multiple employees

Arlington, Virginia

• Assisted patients checking in and out of the office
• Answered phone calls and scheduled appointments
• Multi-tasked various front desk duties, including filing, faxing, entering data into the online database,making copies, etc.
• Handled case-sensitive information

Bachelor Of Arts (B.A.), Political Science

Activities and Societies: Active member of Alpha Chi Omega Minor in History

High School

Activities and Societies: Student government, Leadership Arlington Youth Program, member and head of the Publicity-Out Committee for the.