Colleen leads a team of communications professionals supporting the global Customer Engagement Centers (CEC) at Marriott International.

Colleen supported the Global and US/Canada teams by leading change management and communications initiatives for Marriott International.

Colleen led project management for the PR and Communications effort for the 2020 Census. She also supported clients including Restaurant Brands International (RBI), the Office of Personnel Management (OPM) and the Department of the Interior (DOI) as a Managing Consultant at Guidehouse. Her roles included project and schedule management; communications and change management, organizational development, public relations, and crisis management; process improvement analysis; technical writing; policy development; documentation support; cost modeling; and risk analysis.

Colleen managed a team providing communications and project management support to the U.S. Census Bureau in its Integrated Communications Campaign for the 2020 Census.

Colleen led teams serving the U.S. Fish and Wildlife Service (FWS) and the Office of the Special Trustee for American Indians (OST) in project management, communications, public relations, technical writing, policy development, documentation support, cost modeling, and risk analysis.

Colleen supported the Department of the Interior (DOI) with project management and communications for the Land Buy-Back Program for Tribal Nations.

Colleen acted as the lead project manager with seven HR business consultant executives to create and compile an organizational structure inventory for the Member Experience business. She also participated in the planning and delivery of leadership development training sessions to rising managers.

Colleen was on the Bazaarvoice team during the pre-IPO startup period of this social media commerce company that created an information-sharing platform for product reviews. During her time at Bazaarvoice, she provided the sales team with research on consumer product reviews to secure new big box retail clients. Colleen also brainstormed product enhancements with the software design and project management teams.

Colleen contributed to a marketing team that promoted the 2009-2010 Season music, fine art and education programs. She updated online performance calendars and other guerrilla marketing online placements for the 2009-2010 season. She also performed data analytics for marketing and worked the marketing table at performances. Colleen edited and wrote press releases & PR plans, as well as updated social media sites with promotional material.

Colleen created new story ideas, published, and distributed Voice Report, a biweekly newsletter with subscribers comprised of 300 telecommunications professionals and businesses. She specialized in reporting on stories related to emergency communication systems and won a prestigious award for her article about the emergency response system at Virginia Tech University in the aftermath of the 2007 on-campus shooting incident. Colleen collaborated on outreach and marketing efforts for the publication; she planned and recorded biweekly podcasts with telecom professionals and experts and collaborated with the CCMI marketing team to strengthen the campaign to attract and retain subscribers. Colleen also designed and distributed salary surveys for telecom professionals, analyzed the results, and distributed industry-wide special reports.

Colleen assisted in the development of public service announcements and interactive web activities for NIDA encouraging young adults’ awareness about drug abuse. She researched effective methods to communicate with teens in an online portal, storyboarded, and wrote scripts for two “Choose Your Path” interactive video animations to encourage teens to make smart choices about drug abuse.

Colleen designed, wrote content for, and updated web pages on the Center for Devices and Radiological Health website. She wrote articles for the FDA and You newsletter, as well as drafted and edited press documents before wide release.