Collette Williams Email & Phone Number

Wirral, England, United Kingdom

Tranmere

Provide sales, customer service and technical support for gas detection products to existing and new a1-cbiss customers.

Work within the Retail and Consumer Finance division at Lloyds Banking Group, providing advice and support on communications opportunities. Develop and deliver business-critical communication programmes and campaigns for the Consumer Finance business, and by working collaboratively, play a role in shaping the performance and reputation of Lloyds Banking Group.

Chester

Assisted the Corporate Affairs team with the successful design, delivery, financial management and administration of communication programmes. Supported the team’s relationship - building activity with key stakeholder groups including colleagues, the media, policy-makers, civic organisations and community groups. Responsible for administration of incoming MBNA sponsorship and MBNA Foundation requests.

Chester

Supported the complaints team in driving colleague engagement through department communications, and delivering messages through various engaging channels. Coordinated quarterly and monthly department meetings, working with multiple stakeholders on topical agenda’s. Conducted focus groups, to engage colleague opinions and promoted and increased associate satisfaction by running monthly recognition floor walks and yearly recognition events.

Chester

Conducted detailed and exhaustive investigation into complex insurance complaints to identify the root cause, using extensive knowledge of Financial Conduct Authority rules and regulations. Drove colleague performance through coaching and acted as a liaison between colleagues, management, leaders and the quality team.

Chester

A call centre operative with a confident telephone manner. Provided customer experience to new and existing clients and resolved any queries, complaints or issues that arose. Drove colleague performance through coaching and acted as a liaison between colleagues, management, leaders and the quality control team.

Btec, Travel Operations, Distinction

Education record