Collette Pees Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Charlotte, North Carolina

• Coordinate and contribute to application implementations, upgrades, and projects• Identify user requirements and work with business leaders to translate requirements into functional specifications supporting overall business strategies• Design and configure systems to meet standards and controls, ensure accurate data flow, and ease of use• Construct and develop test plans, test cases, workflows, and procedures• Train application users, including business super users• Identify, evaluate, research, resolve, and/or escalate user issues• Image laptops, install and test software, activate and manage software licensing

United States

Charlotte, Nc

• Created a memorable customer experience through exemplary customer service and passion for the brand• Contributed to the success of the store by consistently achieving or exceeding individual sales goals• Achieved +143% to sales goal, 6th in the company• Expanded client list by creating relationships with customers and maintaining consistent and open communication

Charlotte, Nc

• Provided a unique shopping experience with excellent customer service and exceptional product knowledge• Consistently achieved or exceeded sales goals and promoted company credit card and rewards programs• Built and maintained client relationships to close sales and estimates and advised of upcoming promotions• Created and presented design plans based on client needs, style, preferences, and living space.• Selected for 2018 inaugural company program, Associates Interested in Management• Trained employees on computer systems, company policies, customer service, product knowledge, and design• Worked with customers and various internal teams to resolve customer service issues

Charlotte, North Carolina

- Company founded as a spin off from Hewlett Packard Enterprise and merger with CSC- As a Product Owner, apply Agile methodology to produce relevant client deliverables in a timely manner- Collaborate with clients to elicit current and future business needs, identify related system gaps and potential business impacts- Analyze client needs and technical design to create scope and requirements documents, business design documents and window design documents- Configure and test healthcare administrative and finance product to ensure successful client implementations- Mentor domestic and international employees, including contracted employees- Conduct internal and external training in billing, correspondence, membership and security subsystems- Maintain internal training materials, adapting as needed for use by different audiences- Research and validate client submitted product defects- Design, develop and implement test plans and test cases to identify product issues and their causes- Coordinate and execute daily billing batch jobs in testing environments

Charlotte, North Carolina

- Company founded as a spin off from Hewlett-Packard- Continued job skills as described under Electronic Data Systems work experience

Charlotte, North Carolina

- Electronic Data Systems was acquired by Hewlett Packard- Continued job skills as described under Electronic Data Systems work experience

Camp Hill, Pennsylvania

- Collaborated with clients to elicit current and future business needs, identified related system gaps and potential business impacts- Analyzed client needs and technical design to create scope and requirements documents, business design documents and window design documents- Configured and tested healthcare administrative and finance product to ensure successful client implementations- Mentored domestic and international employees, including contracted employees- Conducted internal and external training in billing, correspondence, membership and security subsystems- Maintained internal training materials, adapting as needed for use by different audiences- Research and validate client submitted product defects- Designed, developed and implemented test plans and test cases to identify product issues and their causes- Coordinated and executed daily billing batch jobs in testing environments

Harrisburg, Pennsylvania

- Investigated, evaluated, negotiated and resolved first party medical, income, accidental death and funeral claims- Assessed medical necessity and causal relationship- Determined reserve amounts and approved payments- Reviewed claims for rating and eligibility issues, medical management needs and potential subrogation or fraud- Trained new associates on the handling of claims in accordance with state and company guidelines- Received multiple awards for highest closing ratio and same-day-contact of claimants

Harrisburg, Pennsylvania

- Assessed new and renewal business for eligibility and coverage needs in compliance with company guidelines- Collaborated with homeowners and agents to resolve hazardous property conditions- Trained and assisted exclusive agents and their staffs on company underwriting principles and underwriting tools- Researched Department of Insurance complaints to resolve reports of customer dissatisfaction

Mechanicsburg, Pennsylvania

- Completed and submitted time-sensitive, state regulated documents- Negotiated with vendors for preferred pricing and services- Assisted employers, employees, providers and attorneys with claims related questions

Intermediate Sql

Introduction To Sql

B.S., Marketing, International Business, International Studies

Activities and Societies: Undergraduate Student Goverment-Senator, Association of Residence Hall Students, Helping Across the Community.

Fundamentals Of Health Insurance, Part A - Basics Of Health Insurance; Part B - Basics Of Company Operations

Associate In Claims - Multi-Line; Associate In Personal Insurance; Certificate In General Insurance