Collin Cabral Email & Phone Number

Georgetown, Texas, United States

San Antonio, Texas, United States

Proficient in Addressing and resolving server issues within Microsoft's Datacenters. (Gen 7 A100- Gen 9 H100/MI300X) Training and managing new technicians and launching new ZT clusters at datacenters across the countryImplementing firmware updates on server equipment.Employing remote access tools like PUTTY for serial connections to on-premises servers.Managing server instructions using WCSCLI commands on rack managers.Diagnosing hardware issues including CPU, DIMM, NIC, GPU clusters, SSDs, PSUs, and more.Assisting in the rollout of physical infrastructure and devices within the datacenter.Maintaining and replacing data cables and hardware components.Operating through Microsoft's ticketing system (GDCO).Managing delicate Data Bearing Devices (DBD) such as Hard Drives and SSDs.Setting up network switches and associated networking hardware.Developing Software to help diagnose servers

San Antonio, Texas Metropolitan Area

Enterprise Datacenter Technician at Microsoft owned Azure Data CampusTroubleshooting and Break/Fix servers within Microsoft DatacentersConducting Firmware updates on Server HardwareUsing remote access utilities (PUTTY) to utilize serial connections to communicate with on-site serversRunning special tools using Virtual Machines using Hyper-V as well as PXE bootUtilizing WCSCLI commands on a rack manager to help manage server commandsTroubleshooting hardware failures such as CPU, DIMM’s, NIC’s, GPU Clusters, SSD’s, PSUs, and other hardware specific issuesSupporting the deployment of on-site datacenter physical infrastructure and devicesReplacing, installing, and troubleshooting data cables and hardwareWorking using Microsoft specific ticketing services (GDCO)Handling sensitive Data Bearing Devices “DBD” (Hard Drives, Solid State Drives, etc.)Configuring network switches and other networking equipment

San Antonio, Texas Metropolitan Area

Helps drive a positive customer experience by building relationships, exhibiting empathy, and providingsolutions for their needs.Understands the importance of the customer experience when performing diagnostic discoveries,making recommendations, and protecting customer devices both in-person and by phone.Establishes and maintains consistent rhythms for timely follow-up and ensures deliverables are met orexceeded.Partners with other team members to ensure consistent and accurate documentation of customerrequests and repairs.Specializes in diagnosing and resolving complex and unique client facing hardware and software issues. Educates clients how to resolve the issues that may appears again. Scanning and removing viruses, and malware from client units that are checked inManage time to work on multiple units in order to meet SLA

Seekonk, Massachusetts, United States

Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.Achieves team and individual goals while enabling an excellent customer shopping experience.Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.Engages with customers for consultations whether it be in-store, over the phone, or chat options online.Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.Embraces the learning culture to continuously improve existing skills while acquiring new ones in support of customer obsession and advancing contribution.Maintains assigned department’s merchandising and readiness to serve customers.Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.Coaches and trains coworkers on new vendor technology and services.Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.

Seekonk, Massachusetts, United States

Fall River, Massachusetts, United States

Learning from the local mechanics while being hands onRebuilding HV batteriesReplacing Electric Motors in Hybrid vehiclesChanging oil, refrigerant, and fluids in vehiclesChanging brake padsRewiring cars’ utilizing parts from salvaged vehiclesLearning to problem solve unique issues and diagnose across several models of vehicles

Bristol Ri

Commercial Drone Videography and editing for clients.

Swansea, Massachusetts, United States

San Antonio, Texas Area

Computer Science

Associate Of Arts - Aa, General Studies

High School Diploma, General Studies

Activities and Societies: Broadcasting IT services