Utilized a four-step product management framework: Assess, Plan, Implement, Evaluate.Conducted thorough assessments to diagnose challenges and determine solutions, incorporating feedback from customers and location owners to inform strategic roadmaps.Iteratively improved website and software based on owner feedback and data insights from tools like HotJar, GT Metrix, and Google Search Console, leading to a 49% decrease in bounce rate.Led multiple successful launches of website iterations and proprietary software updates, employing ClickUp for efficient project/product development tracking and Figma for prototyping. Collaboration and Empowerment:Coached and developed a high-performing team, fostering a collaborative and empowered work environment with an overall manager performance rating of 87.5/100 based on employee feedback.Engaged directly with small business owners to understand their needs and challenges, leveraging data to identify opportunities and optimize product performance.Established partnerships with local businesses through targeted outreach efforts, including cold-calling, emailing, and door-to-door visits.Operational Oversight and Innovation:Provided comprehensive logistical support and business coaching to locations nationwide, spanning multiple states including IA, NC, SC, and TX. In total, we’ve served more than 10,000 clients with an average CSAT of 99.1% based on client feedback.Directed hiring and HR processes to ensure alignment with company values and maintain a vibrant workplace culture, attracting over 1000 candidates and hiring 300+ to meet organizational needs.Led the development of a self-sustaining blogging initiative run by college students, enhancing brand visibility, and fostering community engagement, resulting in over 15,000 new visitors to our blog this past year.

As a volunteer at the Catherine McAuley Center, I helped combat adult illiteracy by providing one-on-one tutoring to learners and refugees. With an estimated 21% of adults in America being illiterate, the Center's free services aimed to empower individuals through education. My role involved tailoring tutoring sessions to meet learners' needs, whether improving basic skills or English proficiency. This experience deepened my belief in the transformative power of education and inspired ongoing advocacy for literacy and educational equity.

Utilized advanced techniques such as Differential Scanning Calorimetry (DSC) and spectroscopy to investigate glass properties.Led a team in analyzing the impacts of carbon retention in challenging-to-produce and environmentally unstable glasses. This involved collaborating with international partners for analysis at the Rutherford Appleton lab in England.Implemented innovative laser patterning to enhance glass hydrophobicity inspired by natural hydrophobic materials like shark skin.Collaborated with a team to explore the radiation shielding properties of glass plates, pioneering new techniques for creating and strengthening glasses for previously unexplored applications.

Identified and addressed issues related to carbon nanotube (CNT) performance, investigating factors like pillar height and growth conditions to optimize efficiency.Analyzed data to solve problems related to emission stability, degradation, and uniformity across CNT arrays, providing insights crucial for improvement.Developed practical solutions using photolithographic techniques to create specialized fan-out boards for enhanced functionality in field emission sources.