Collin Higgins Email & Phone Number

Omaha, Ne, Us

United States

Analyzed data and processed credit underwriting documents for accuracy and compliance with federal and state guidelines for up to 35 concurrent loansPrioritized client experience with prompt communication and by creating customized solutions to achieve on-time closing above 95%Utilized extensive knowledge of industry-specific credit products and credit quality standards to respond to complex inquiries and earn trust from customersPerformed risk assessment of credit and collateral to guarantee 100% salable loansConsistently achieved highest NPS on 15-member team, raising team score above 75%

Served as team lead for 10+ employeesCoached team on prioritizing workload, building client relationships, assessing needs, and clarifying suite of banking productsAchieved branch NPS at Promoters Level, increased branch compliance rating to Exceeding Expectations, and reached 100% on Branch Annual Review during tenure as Acting Store Manager Presented financial and retirement plans to clients, and clarified portfolio objectives based on current needs and product availabilityIncreased referrals to Financial Advisor partners, and bank deposit and investment funds by 150%

Exceeded individual and branch customer service and sales goals by managing 50+ customers per week, identifying business opportunities, and referring to designated banking partnersDelivered excellent customer service, consistently achieving customer survey scores in the top 1% in the regionSourced new clients through internal and external referrals, networking, and auditing existing book of business

Processed customer and business transactions with a Zero Error Rate, helping manage finances Recommended products and services to make banking more efficient, improving customer experience Referred customers to Wells Fargo Partners