Founding member of TLN Group

Accomplished regional sales growth, human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.Meet regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Accountable for identification and evaluation of new services opportunities, at new clients and existing clients where company’s services groups presence is not well established, ensuring appropriate solutions are provided in line with the organisational and client growth strategy. Communicating service offerings within all areas of company and the clients through presentations, training and service collateral to ensure informed clients and engagement teams.Responsibilities included the following:Marketing of the services• Proposal and presentation management• Performance target monitoring• Manage strategic relationships• Maintain currency and competitiveness of all services in the service catalogue• Manage the RFI/RFP process for new services development• Develop a simplified mechanism for dealing with suppliers with respect to the incorporation of their products or services into the company service offering• Actively contribute towards the development of the Cloud Infrastructure services strategy• Provide inputs to the development of an holistic cloud infrastructure Services strategy• Meet revenue targets• Attracting new customers/penetrate existing markets• Identifying new types of services

- Establish productive, professional relationships with keypersonnel in assigned customer accounts.- Coordinate the involvement of company personnel, includingsupport, service, and management resources, in order to meetaccount performance objectives and customers’ expectations.- Meet assigned targets for profitable sales volume and strategicobjectives in assigned accounts- Proactively lead a joint company-strategic account planningprocess that develops mutual performance objectives, financialtargets, and critical milestones for a one and three-year period.- Lead solution development efforts that best address customerneeds, while coordinating the involvement of all necessarycompany personnel.- Achieve assigned sales quota in designated strategic accounts.- Meet assigned expectations for profitability.- Achieve strategic customer objectives defined by companymanagement.- Complete strategic customer account plans that meet companystandards.- Maintain high customer satisfaction ratings that meet company standards.- Complete required training and development objectives within theassigned time frame.

Define and lead the strategy and business plan for growth and performance of all Sales Channels in the region ensuring alignment and consistency with corporate strategy and products and services offerings. Establish, develop and manage new business opportunities and relationships in new areas including but not limited to Government, SME, Corporate and Main Market while ensuring alignment with corporate strategy and growth objectives. • Ensure achievement of sales revenue and acquisition targets on a consistent basis in line with defined budgets and the setting of channel and regional specific KPI’s and performance targets. • Lead implementation programmes and initiatives to deliver continuous improvements in the end-to-end customer experience to increase customer loyalty, advocacy and life-time values ensuring timely resolution of customer issues within SLAs and customer expectations and a consistent customer experience across all touch points. • Lead and oversee marketing activities for improving acquisition, driving cross and up-sell opportunities and improving retention. Lead and oversee the field marketing activities in the region ensuring performance, increased visibility and equity of the company brand, improved reporting and improved relationships with all stakeholders leading to increased growth in the target markets.