Equipment Specialist
Current• Diagnose, troubleshoot, repair, maintain and update various types of hardware, software, networking and driver solutions either remotely or at client locations.• Assist with delivery and set-up of new hardware, software and networking applications at client locations.• Utilize company software to effectively document all customer interactions, troubleshooting steps and resolutions. • Provide exceptional customer service and always exhibit professional appearance and demeanor, ensuring a positive experience for clients throughout the repair process. • Provide technical assistance and instruction to personnel regarding equipment operations and maintenance. • Willingness to continuously update job knowledge by staying up to date with the latest equipment technologies, troubleshooting techniques and industry best practices. Ongoing training provided by the organization. • Inspect and upgrade used machines for redeployment by the Sales Team. • Assist in-house teams with new equipment builds and set-up for delivery.• Maintain an accurate mileage log and inventory of stock for company provided vehicle.• Performs other duties as prescribed by the Department Manager.
