As a Communications Specialist at Kansas City Kansas Fire Department, I quickly prioritize emergency calls based on urgency and severity, and use critical thinking to make accurate decisions and distribute resources effectively. I also maintain detailed records in CAD of incidents, which provide statistical data essential for policy review and efficiency improvement across the department. I demonstrate excellent verbal communication skills to gather critical details from callers in distress, and collaborate with team members and emergency responders to relay accurate information.I am passionate about leveraging data to solve problems and create value. Over the past year, I have proactively acquired a solid foundation in essential IT and analytics tools and skills through self-learning, targeted projects, and certifications. I have learned how to use advanced Excel functions, API integration, and programming languages such as SQL and Python. I have also gained experience in ETL practices, and python libraries such as pandas, NumPy, matplotlib, and seaborn. I enjoy working with visualization platforms such as Power BI and Tableau to create insightful and interactive dashboards. My goal is to transition into the field of Information Technology and Analytics, and join a company that will challenge me and allow me to use the skills I have learned to further my career.