Collin Murphy Email & Phone Number

Stuart, Fl, Us

Juno Beach, Fl

Tampa/St. Petersburg, Florida Area

• Facilitate and evaluate risk and control self-assessments (RCSAs) completed by core business lines.• Assist with the development and execution of key operational risk management activities, including: evaluation, reporting, and root-cause analysis of internal loss.• Manage multiple tasks with changing priorities to meet deadlines in a fast paced environment with constant interruptions.• Establish and maintain effective working relationships with various levels of management.• Collaborate daily with RJ client managers to develop and strengthen the effectiveness of business processes, procedures and controls, while maintaining the alignment of actual Control Activities being performed in SharePoint.• Identify and deliver key subject matter expertise to business partners related to regulatory and firm Supervision and Compliance mandates.• Act as the primary key liaison with audit teams to provide all required items for various audits, i.e. SOC1, SOX, 17a-5 and Internal Audit requests.

Boston, Massachusetts

• Drove the administration of Middle Office projects and initiatives along with all SSGM FX Onboarding related workflows. • Lead internal cross-trainings to update my team on current business practices (SOPS, corporate actions, job aids, etc.).• Executed all SharePoints for EMEA and NA clientele efficiently and with a sense of urgency.• Reviewed counterparty legal agreements (ISDA/CSA’s) under negotiation through multiple banking systems (Protocoll, EBC, D2, Markit, and AcadiaSoft).• Coordinated new client Standard Settlement Instructions (SSI’s) for go-live dates/margin call set-ups.• Facilitated the completion of EOD processes and weekly/monthly reporting (Dupe-table macro, welcome packets and FACTA). • Maintained/liaise strong working relationships with internal and external counterparts to help gather future requisite data.

Boston, Massachusetts

• Calculated and processed fund and account activities, e.g. supporting NAV, SEC yields, cash movements, distributions, corporate actions, bank loans, processed transactions, etc. memo preparation. • Researched and resolved exceptions, reconciliations, incorrect transactions; escalate unresolved issues to superiors. • Supported the review and validation of data and distribute to information to Shared Services and Client Operations teams, e.g. Loan Processing Unit. • Assisted the production of financial, performance and/or quality reports for client, shareholder, director and management. • Documented any updates or changes to formal procedures, databases, training materials, etc. • Conducted sending out of monthly invoices, daily Short Margin Reports while adhering to corporate policies and operating procedures.

Boston, Massachusetts

• Grossed over $1.4m in profitability for Grand Circle Travel from January 1 to June 1, 2016• Converted over 98% of my air calls; upsold 70% Travel Protection, 78% PPP and adhered to AHT under 28 min to complete a monthly 4.00 KRA• Created successful new business opportunities when booking point of sale air through our GDS systems• Exceeded deadlines and became a top performer by positively embracing and encouraging feedback from Superiors• Collaborated with team leads weekly to continually improve business processes and procedures• Fostered everlasting relationships with our travelers through high quality customer service; including trouble shooting travelers concerns by recognizing the issue, expediting corrections, and following up to ensure resolution

Hobe Sound, Fl

• Managed a variety of tasks accurately and efficiently, including; cash handling, deposits and withdrawals, payments and transfers, consignment item sales, and lobby management• Developed and expanded new client relationships through account reviews, B2B sales, and marketing analysis• Delivered superior quality service and adhered to corporate, regulatory and audit guidelines •Cross-sold bank products and services by communicating benefits to existing customers

Palm Beach Gardens, Fl

• Continually educated clients on available consumer/business products, deposit products, pre-approved credit programs and fee based services• Exceeded performance levels, in part by identifying potential customers, maintaining relationships and creating repeat business• Collaborated with corporate management to better educate clients on available products to ensure positive experiences• Cultivated teamwork through open communications policy and ensured all projects were completed in a timely manner• Adhered to all federal regulations and bank policies in regards to risk mitigation and compliance standards through proper trainings

Hobe Sound, Fl

• Calendar and docket management for 3 attorneys and 5 paralegals as well as coordinate seminars and charitable community initiatives for the Senior Partner• Optimized clients' satisfaction by handling incoming calls, scheduling appointments and phone conferences accordingly as well as greeting and directing visiting clients to the appropriate office/departments• Managed incoming mail, scan to appropriate departments , bill for receipt and review calendar deadlines• Prepared parallel analysis for bankruptcy clients with regards to income, banks used and other variables• Maintained litigation files though scanning and e-filing for the litigation department to the court e-portals• Supported to general counsel and staff, i.e. marketing campaigns, legal newsletter and social media

Palm Beach Gardens, Fl

•Worked directly with financial advisors to offer comprehensive wealth management guidance tailored to the unique needs and circumstances of individuals and specific businesses •Created process efficiencies and marketing materials to make client interactions flow smoothly •Strategized with clients on a personal basis to eliminate unwanted risks and maximize individual profits•One-on-One goal setting and the understanding of one’s current financial position •Advised risk management solutions including, but not limited to: Life, long-term, health and disability insurance

Continually promoted a healthy, gluten free diet to community and campus members (BBQ’s, blogs, org fairs, etc.)• Proactively assisted in the process of attaining 4+ additional gluten free products on food services menus• Created comprehensive social media page to gain 400 new members and maintain open communication

• Enhanced and integrated fan appreciation campaigns through professional relationship building• Provided an overall synopsis of game day operations and reporting on fan experience projects• Created an increased level of hospitality and customer service standards within the organization