Who is Collin Murray? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Collin Murray is listed as Head of Support at Mercury, based in Madison, Wisconsin, United States. AeroLeads shows a work email signal at zendesk.com and a matched LinkedIn profile for Collin Murray.
Collin Murray previously worked as Director, CX Service Desk at Zendesk and Director, Advocacy Incident and Escalations at Zendesk. Collin Murray holds Bachelor Of Business Administration (Bba), General Business - Human Resources Emphasis from University Of Wisconsin-Platteville.
Company email context
Email format at Mercury
This section adds company-level context without repeating Collin Murray's masked contact details.
{first_initial}{last}@zendesk.com
86% confidence
AeroLeads found 1 current-domain work email signal for Collin Murray. Compare company email patterns before reaching out.
Profile bio
About Collin Murray
Collin Murray is a Head of Support at Mercury. He possess expertise in technical support, customer service, leadership, team leadership, help desk support and 34 more skills.
Listed skills include Technical Support, Customer Service, Leadership, Team Leadership, and 35 others.
Current workplace
Collin Murray's current company
Company context helps verify the profile and gives searchers a useful next step.
9 roles
Collin Murray work experience
A career timeline built from the work history available for this profile.
Head Of Support
Current
Jan 2024 - Present
Director, Cx Service Desk
Launched and led a Customer Experience Service Desk team focusing on resolving escalated customer issues and ensuring customers get the support and care they need across all customer-engaging teams.
Aug 2023 - Jan 2024
Director, Advocacy Incident And Escalations
Mar 2022 - Aug 2023
Senior Manager, Incident And Escalations Management
Jan 2019 - Mar 2022
Manager - Customer Advocacy
• Manage and lead a team of up to 33 employees including Customer Advocates and Team leads.• Provide extensive coaching and development for Advocates and Team Leads on a daily basis to drive performance, achieve goals and build additional skill-sets.• Interview and hire top talent for Customer Advocate and Team Lead roles that provide English, Spanish and Portuguese language support.• Drive customer experience strategy to align with upper level leadership and company vision and goals.• Implement and organize projects to improve advocate and customer experiences, such as: knowledge sharing and advocacy optimization checks.• Shape, build and improve departmental processes on a global scale, ensuring that all regions are aligned.
Jan 2014 - Jan 2019
Employment Specialist Intern - Colony Brands, Inc.
• Conducted multiple interviews daily for temporary seasonal positions.• Evaluated and offered positions of employment to qualified applicants.• Performing tasks associated with hiring new employees: conducting reference checks, submitting criminal background checks and setting up drug screening appointments.• Worked with UltiPro (Ultimate Software), an HR Management Information System, to hire and assist with the recruitment process of new employees.• Conducted weekly new employee orientations to explain company policies and procedures and fill out employment paperwork.
Jun 2013 - Dec 2013
Production Assistant - Media And Technology Services
• Setup audio and video recording devices for events on campus.• Recorded various events on campus factoring in lighting and sound for production purposes.
Sep 2012 - May 2013
Support Specialist - Doit Help Desk
• Provided level 1 technical support for UW-Madison students and faculty over the phone.• Assisted with the lookup of account information as well as password resets.• Helped troubleshoot various issues including network problems and virus removal in both windows and mac environments.
Jan 2011 - Aug 2011
3 education records
Collin Murray education
Bachelor Of Business Administration (Bba), General Business - Human Resources Emphasis
University Of Wisconsin-Platteville
Associate'S Degree, Liberal Arts And Sciences/Liberal Studies
Madison Area Technical College
Nanodegree, Data Foundations
Udacity
FAQ
Frequently asked questions about Collin Murray
Quick answers generated from the profile data available on this page.
What company does Collin Murray work for?
Collin Murray works for Mercury.
What is Collin Murray's role at Mercury?
Collin Murray is listed as Head of Support at Mercury.
What is Collin Murray's email address?
AeroLeads has found 1 work email signal at @zendesk.com for Collin Murray at Mercury.
Where is Collin Murray based?
Collin Murray is based in Madison, Wisconsin, United States while working with Mercury.
What companies has Collin Murray worked for?
Collin Murray has worked for Mercury, Zendesk, Colony Brands, Inc., University Of Wisconsin-Platteville, and Uw-Madison, Division Of Information Technology (Doit).
How can I contact Collin Murray?
You can use AeroLeads to view verified contact signals for Collin Murray at Mercury, including work email, phone, and LinkedIn data when available.
What schools did Collin Murray attend?
Collin Murray holds Bachelor Of Business Administration (Bba), General Business - Human Resources Emphasis from University Of Wisconsin-Platteville.
What skills is Collin Murray known for?
Collin Murray is listed with skills including Technical Support, Customer Service, Leadership, Team Leadership, Help Desk Support, Microsoft Office, Zendesk, and Human Resources.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial