Collin Purcell Email & Phone Number

Beaverton, Oregon, United States

Assisted in getting ServiceNow CMDB cleaned up for multiple companies.Worked tickets and tasks to completion through the ServiceNow platform.Created reports through ServiceNow for various requests of asset status.Directly worked with other teams within the organization to address standards and teach best practices with regards to assets.Worked closely with ServiceNow team to get the Hardware Asset Management process and modules updated to best practices within the platform.Standardized the Hardware Asset Management process within multiple OpCos and worked as the primary point of contact for all technicians in the “Americas” region.

Portland, Oregon Area

Worked multiple tickets to completion on the ServiceNow platform.Created and managed email accounts through O365.Created accounts for several CLEAResult programs (CCV, Vault, EMHub, etc)Moved users and computers to proper OUs in AD, reset passwords as needed.Tested new sites and applications for ACM use.Created and tested basic PowerShell scripts.Created front facing Knowledge Base articles for users and other IT personnel.Worked on several computers remotely through use of Bomgar. Participated in the planning, development and execution of an integration project with a 3rd party vendor, allowing our Asset Control Management (ACM) program to be quicker and more effective for our customers, while saving the company dollars for shipping and enabling more utilization of assets during their lifecycle.Provided feedback and suggestions for continuous improvement to our inventory and asset management system in ServiceNow, resulting in time-savings for the Asset Control Management team.Yearly research, testing and implementation of new hardware standards for the company’s fleet of IT assets.Trained and provided daily leadership to a small group of contractors over a 6 month period, hired to aid the ACM team to convert almost 900 company employees from Windows 7 to Windows 10.Participated in the integration of our asset control and inventory system with a 3rd party vendor who provides IT Asset Disposition (ITAD) services.Proficient at creating and utilizing ServiceNow report data to better perform daily job duties.Have an understanding of the ITIL framework and concepts, and utilize them in daily practice in our ITAM program.

United States

· Collaborated with team members to ensure work gets done quickly and effectively.· Talked with a variety of workers to help them understand the situation of what my team needs to get done.· Collected information from a vast number of computers.· Resolved a number of network issues.· Worked quickly and effectively in a fast paced environment.· Tested scripts to ensure they’re working properly.· Imaged several laptops to company standards.· Installed and updated anti-virus on a variety of different operating systems.· Unlocked accounts and changed permissions in active directory.· Opened and resolved tickets using Service Now.· Managed assets through SCCM.

Portland, Oregon Area

Helped customers troubleshoot audio/visual gear.Collaborated with teammates to ensure everything is set or struck on time and quickly.Programmed light boards for different shows.Set up several different audio boards and speakers and tested mics/audio through them.Got projectors ready for customer use.Gave assistance to customers with Microsoft PowerPoint/Word.Owned several projects and rooms simultaneously to completion.

Collaborated with team to merchandise products manage store inventory and order stock.Maintained store displays and signage to match company standards and accurately reflect weekly sales.Installed store displays and signs removed old signage and processed merchandise.Greeted and assisted guests in finding appropriate departments, aisles, services and products.Processed purchases, handled transactions, monitored the register and handling refunds and returns.Processed customer purchases, rang up new items and bagged purchased items for customers.

Provided support to end-users with software or hardware related problems.Worked with customers to ensure timely installations of software and hardware, minimizing down time.Outstanding time management.Owned issues to completion.Managed multiple projects to satisfactory completion.Researched, resolved and documented technical issues encountered on supported applications.Installed service packs, anti-virus updates and security patches. Handled phone and email inquiries from clients and internal users.Recorded detailed incident or service request information.Ensured proper operation of all data center equipment, including repairing hardware.Worked with a variety of customers and vendors (some technical some non-technical).