• Utilize analytical data to identify and execute new areas for fiber to grow the customer base• Create business cases, pricing strategies, revenue targets for new areas of growth, and financial forecasts for new and existing products in line with corporate goals• Define, track and report on key metrics of product performance such as ARPU, P&L, and Churn• Stays up to date on latest competitive product information and market trends to meet customer and business objectives• Works with operations and marketing teams to develop training materials, share knowledge of the product portfolio, and gather input on future product enhancement• Liaison between sales and engineering to ensure timing of construction is in line with sales targets• Coordinate’s products and offerings throughout the product life cycle from strategic definition to end-of-life planning• Lead cross functional product development teams across the business to ensure successful new product launches and ensure continuous process improvement within existing products

• Customer Account Manager Team Lead - focal between management and CAMs; backup to front line manager• Coordinate the logistics of spare parts and support equipment for J85 and TF34 engine lines• Liaison to both international and domestic customers• Create and present PowerPoint presentations to Program Managers highlighting forecasting and sales strategy• Receive and process RFQs and Purchase Orders supporting customer demand• Manage sales reaching over $10M a year• Own, manage and create MSO process documents • Subject Matter Expert in Spotfire (Reporting), RFQ Management and Process Creation• Collaborated and hosted cross-functional meetings with Finance, Quality, Engineering and Supply Chain departments for high level customer service ensuring timely delivery of parts and supporting the warfighter

• Develop, document and revise system design procedures, test procedures, and quality standards• Determine root causes of failures using analytical methods and recommend changes in designs, processes, or documentation methods• Train personnel in new or existing processes or procedures• Identify opportunities or implement changes to improve processes or procedures leading to reduced costs and lead times• Assist Business Process Analyst with SharePoint website maintenance and implementation

• Performed purchasing transactions with 80+ domestic Suppliers to support a $180M DoD contractor with a diversified program base• Placed Purchase Orders less than $10,000 for Indirect Materials• Shipment and tracking of explosive samples, company property, and non-conforming parts• Assimilated full responsibility of Supply Chain Material Coordinator’s role ensuring RFQ’s were completed in an accurate and timely manner• Week long training with Continuous Process Improvement Department to gain greater working knowledge of Lean Manufacturing • Assimilated into a 10 member purchasing department • P-card purchases entry and reconciliation for accounts payable and receiving departments• Purchasing liaison for Engineering, Maintenance, and IT’s material and service needs• Actively participated in L-3 FOS 5S standards maintaining a clean and organized work space