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Collin Thamane is listed as Life insurance / Risk claims at AVBOB, a company with 1381 employees, based in City Of Johannesburg, Gauteng, South Africa. AeroLeads shows a matched LinkedIn profile for Collin Thamane.
Collin Thamane previously worked as Senior Claims Consultant at Avbob and Managing Owner at Self Employed. Collin Thamane holds Regulatory Examination 5 (Representative), First Level, Banking And Financial Support Services from Moonstone.
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I am an experienced, industrious and hardworking professional with extensive knowledge of Financial Services Industry with specific technical and product knowledge of Life Insurance; Funeral and Credit Settlement Plans.I possess financial services experience covering Call Centre management; escalated complaints resolutions; client services; claims processing and administration. I am accustomed to working in fast-paced environments, dealing with multiple queries through to resolution.I have the ability to persuade, influence and to successfully handle difficult clients and to function well under pressure. I learn quickly and attentive to detail.I am firm believer in continuous self-improvement and always seeking ways to improve myself through further education and actual work experience.I work well with others in both supervisory and support staff roles and building relationships at all levels.I possess qualifications and courses in Management Development, People Management and Life Insurance. I have strong interpersonal and communication skills able to supervise; train and mentor others in meeting set organisational goals.
Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, and 19 others.
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A career timeline built from the work history available for this profile.
- Receive and prepare documentation to assess and process claims- Investigate policy and claim history- Adjust policy details- Compile cheque requisition and write backs- Attend to telephonic queries and compile quotations- Handle complex enquiries from clients, branches and other departments- Compile daily statistics of pending; processed and finalised.
- Ensuring that the highest level of customer service through quality follow-ups- Ensuring adherence to punctuality- Be specific and professional when dealing with clients
- Provided client service on Call centre, email and face-to- face- Assessed and processed death claims- Responsible for investigation and resolution of the escalated complaints- Liaised with the clients on the progress/process of the resolution- Stand-in for Service manager, ensured that the team kept to SLA’s, attended to escalated complaints and assisted.
- Managed a team of nine call centre agents, who also assessed and processed death, disability and retrenchment claims on credit settlement plans and death claims on funeral plans- Day-to-day of operational management, planning, leading, organising and controlling of resources, people and outcomes- Managed escalated queries and complaints- Ensured that all.
Other employees you can reach at avbob.co.za. View company contacts for 1381 employees →
Nhlakanipho Sibiya
Colleague at Avbob
Newcastle, KwaZulu-Natal, South Africa, South Africa
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NG
Nonkululeko Gloria Cele
Colleague at Avbob
KwaZulu-Natal, South Africa, South Africa
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MK
Mmatlala Khunou
Colleague at Avbob
Pretoria, Gauteng, South Africa, South Africa
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MJ
Mpho Jam
Colleague at Avbob
Fort Beaufort, Eastern Cape, South Africa, South Africa
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MN
Martha Namo
Colleague at Avbob
City Of Johannesburg, Gauteng, South Africa, South Africa
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LC
Luzaan Cloete
Colleague at Avbob
City Of Johannesburg, Gauteng, South Africa, South Africa
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JM
Juanita Manus
Colleague at Avbob
George, Western Cape, South Africa, South Africa
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MH
Mandisa Hadebe
Colleague at Avbob
Brakpan, Gauteng, South Africa, South Africa
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NS
Nkosinathi Shelembe
Colleague at Avbob
Alberton, Gauteng, South Africa, South Africa
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ML
Mahuna Lazarus Mothiba
Colleague at Avbob
City Of Johannesburg, Gauteng, South Africa, South Africa
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Regulatory Examination 5, First Level
Study units passed: - Legal Framework of Insurance - Introduction to Investment Management - Introduction to Estate Planning.
Course structure focused on the following matters: - Personal Mastery - Management Practices & Techniques - Leadership & Organisational.
Activities and Societies: Debate team, athletics team - Accounting - Economics - Business Economics - English - Afrikaans - North Sotho
Quick answers generated from the profile data available on this page.
Collin Thamane works for AVBOB.
Collin Thamane is listed as Life insurance / Risk claims at AVBOB.
Collin Thamane is based in City Of Johannesburg, Gauteng, South Africa while working with AVBOB.
Collin Thamane has worked for Avbob, Self Employed, Momentum, and Fnb Life.
Collin Thamane's colleagues at AVBOB include Nhlakanipho Sibiya, Nonkululeko Gloria Cele, Mmatlala Khunou, Mpho Jam, and Martha Namo.
You can use AeroLeads to view verified contact signals for Collin Thamane at AVBOB, including work email, phone, and LinkedIn data when available.
Collin Thamane holds Regulatory Examination 5 (Representative), First Level, Banking And Financial Support Services from Moonstone.
Collin Thamane is listed with skills including Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Powerpoint, English, People Management, and Superior Client Service.
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