Collin Bakker Email & Phone Number

Draper, Utah, United States

De-escalation and contract negotiation. Finding opportunities for both parties to win. Plan process improvement with Salesforce, billing and past due collections.

Draper, Utah, United States

Built and maintained relationships with small businesses. Software consulting, best practices and troubleshooting.

Built and managed a new team in the customer advocacy department that maintains local enterprise account relationships, including renewals, new sales, consulting and product training. Also built and managed a retention team in the customer advocacy department that cleared a backlog queue of over three hundred customer requests, designed and implemented a proactive churn reduction program that targeted at-risk accounts, pre-empting new cancellations, contributing to a 1% reduction in churn over 3 months

Draper, Ut

- Managed 160 accounts across the western seaboard, Hawaii and Guam - totaling 1.9 million in yearly recurring revenue- Built and maintained customer relationships and ensured a minimum of 90% account retention- Provided strategic consultative services to business owners and software users to promote effective and efficient utilization of software- Contributed to the development of new customer support model for departmental efficiency and improved customer satisfaction- Solved customer concerns and issues by collaborating with various support departments- Created customer marketing materials (print/email) with basic HTML solutions

- Managed sales goals and customer solutions- Developed customer relationship and problem solving skills- Continually pursued product knowledge by completing voluntary trainings and certifications

- Responsible for creating informational materials for potential legal clients- In charge of editing posts from the intern team

Bachelor Of Science (B.S.), Strategic Communication

Minor, Business