Full Truckload (Ftl) Operations Team Lead
CurrentDay-to-day Team Lead responsibilities include tracking customer loads, communicating identified transit issues, ensuring carriers and drivers understand the expectations customers have while hauling their product, and resolving payment issues. I participate in meetings with in-house and third-party management and assist supervisors with necessary tasks. I act as subject matter expert to answer questions for my team, helping them understand their roles, and collect data to track team performance to address inconsistencies. Additionally, I train new hires across several departments to help with exposure of all parts of our operation