Handling customer technical support cases through phone and email submissionEvaluating system potential through assessing the compatibility of new programs with existing programsImproving existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendationscomponentsAchieving computer stem objectives through collecting relevant data, identifying and evaluating options, and suggesting a course of actionMaintain client confidence by keeping their information confidentialPreparing reference material for users by drafting operation instructions

Creative designer with over 8 years of experience working with agencies and product-based companies.Proficient across multiple design disciplines, including graphic design, branding, UI/UX design, interaction design, print, and advertising!Designed various large-scale billboards, trade show booths, poster advertising and much more for various clients over the years.Developed products, created websites, and shot product photography for startups, and various ecommerce companies alike! Experiencing working with teams using an Agile Project management structureConsulted with CEO’s, Marketing Directors, and Creative directors on new brand strategies, and creative vision for companies, including new messaging, new design styles, new marketing strategies, and new paid advertising!

Social media ticket support for the GSI line of business working at Meta.Handled support tickets from start to finish escalating when necessary to proper teams to find the solution for our clientsRan reports for casework for agents that were out of the office so the team could respond promptly so cases were not stuck waiting for response Offer support and guidance on case work for fellow staff to enhance our team's overall helpfulness and case resolution rate.Hitting Key KPIs and utilizing feedback from weekly one on ones with managementTracking case work, and escalations through Google Sheets, and Microsoft Excel Analyzing workflow effectiveness, and developing strategies to best support issuesShowcasing : Knowledge of the Google Professional suite, and Microsoft OfficeCommunication skills , Team developmental skills, and Custom Success Skills , Data analysis , Data reporting , Data Visualization

Managed Facebook and Instagram accounts, engaging with customers, converted sales, and built lasting relationships with new and outstanding customers.Managed back-end website data sales/return analytics and processes. Collaborated with our marketing team, product planning, accounting, and inventory to complete customer transactions, and manage any sales issues. Studied and completed data spreadsheets on order history, and inventory management for the marketing and sales teams. Utilized SQL Knowledge to gather data for reports and E-Commerce support tickets.Managed and analyze KPIs and hit corporate metrics for case handling, and customer satisfactionCollaborated w/teams on Agile Development Projects for our E Commerce operations, and social media communications.Communication skills , Team developmental skills, and Custom Success Skills , Data analysis , Data reporting , Data Visualization