42Support offers expert IT services and solutions for small and medium-sized businesses that maximize security and functionality while reducing IT headaches and unexpected costs.

DASH2 Managed Services offers high-performance IT Support and Consulting Services.

Borboleta Beauty creates high-quality eyelashes for beauty salons and offers top education to Lash Artists world-wide.❖ Managed IT budget spend, forecast, and analysis❖ Performed needs analysis, negotiated contracts, and managed upgrades of network infrastructure including switches, servers, and phone system improving functionality company-wide.❖ Managed IT for HQ, Academy, Distribution Centers, and International Offices.❖ Managed development and implementation of multiple systems (ERP, CRM, Sales, HRIS).❖ Successfully implemented SSO throughout the company integrating 8 different applications and creating security standards and procedures.

USANA Health Sciences develops and provides high quality, science-based health products, within the direct sales industry.❖ Responsible for the planning, management, and organization of infrastructure and security-related projects. ❖ Provide technical leadership and communication across the organization, from collaborative planning and prioritization to management of the resources required for execution.❖ Build and maintain Confluence documentation for the IT department.

Direct Sales pampering company that has grown 350% since 2015.❖ Worked closely with Executive team to keep company priorities on-track❖ Approved all technology expansion needs while working with finance to keep budget within approved range.❖ Directed team in implementation of internal system and network architecture. Consistently manages overlapping deadlines and tight but accurate turn-around.❖ Managed Helpdesk and Systems operations for 2 offices, 4 distribution centers, over 200 users, 240 workstations, 40 virtualized servers running via VMWare ESXi and Amazon Web Services, 6 securityappliances, 14 switches, and 30 access points.❖ Developed our company-wide network security initiative by creating policies and procedures followed by end-users.❖ Implemented 85% of internal/external facing systems such as: Redundant Domain Controllers, Windows File Server, Asset Management, ITSM, VoIP (Cisco UCM/inContact), CRM (Zendesk), ERP (NetSuite) and WMS (HighJump).

Full service marketing communications firm and ad agency.❖ Managed Helpdesk operations, resources and services for a staff of over 130 employees, and 5 locations.❖ Designed, implemented, and managed Apple and Windows Servers within a VMWare ESXi environment.❖ Implemented Apple Workgroup Manager, Apple Update Server, and image deployment.❖ Implemented and managed Windows System Center and Windows Deployment Services.

A managed services provider and technology reseller that focuses on service and cutting-edge technology.❖ Lead VLCM’s imaging division, creating, maintaining and researching current and new solutions, assisting clients with best practices.❖ Project Manager, for working directly with customers to implement, maintain, and troubleshoot their whole systems onsite.❖ Assisted clients with desktop systems, Active Directory environments, Microsoft Exchange, and ShoreTel services.❖ Maintained broad knowledge of new technologies and identifies those that may benefit clients.❖ Designed and implemented system and network infrastructures, upgrades client systems and networks.

❖ First-line of end-user support in troubleshooting of computer and network issues using email, telephony, and personal communication.❖ Managed and created help desk tickets, distributing for different tiers of support. ❖ Assessed and maintained technology needs for classroom equipment (audio/video).❖ Administrated Windows Servers, Active Directory environment, and Microsoft Exchange servers.❖ Developed a multi-casting deployment server utilizing Windows Deployment Services and Microsoft Deployment Toolkit.

❖ Provided on-site assistance for clients and businesses within the district, giving support on hardware replacements, virus removals, system optimizations, and home theater integration.❖ Advised sales floor associates on how to sell product and services properly, role-playing to help increase knowledge of different situations.❖ Resolved client conflicts with associates or services received.POSITIONS HELD:PT Counter Intelligence Agent > FT Floor Intelligence Agent > FT Advanced Repair Agent > Temporary Double Agent > Agent on Deck/CIA Senior

❖ Responsible for the growth of the Easy Tech program, turning service profits from $150 a week into $3500 per week and implementing the Mobile Tech program throughout the district.❖ Trained and managed several Easy Techs throughout the district.❖ Diagnosed system hardware and software conflicts, installed new peripherals, hardware, and operating systems, performed minor data recovery.❖ Coached associates on how to sell properly; updated them on recent viruses, software updates/upgrades, faulty systems, and ways to improve selling techniques.❖ Performed on-site PC repair and network diagnostics for local business within the valley.POSITIONS HELDOffice Supplies > Easy Tech Associate > Resident Technician > Resident Mobile Technician