The Business Operations Project Manager manages the planning, implementation, coordination, reporting, budget and communication for LS Network business and sales operations projects designated as complex or high value. Projects typically are internal in nature and made up of both interdepartmental and contract team members and driven by either executive management or a department head.

Voice Specialist is responsible for aspects of customers’ service orders including the management and installation of said service orders, customer communication and expectation of service delivery dates. The position involves initiating and managing the ordering and installation of Hosted Voice (AspenUC) orders with various entities (ILECS, CLECS, contractors) as well as with other internal parties for successful order fulfillment. The position also manages all aspects of successful delivery of Hosted Voice Services (HVS). Service Delivery Specialist - Voice provides support to various internal departments in maintaining system record integrity. Responsibilities also include project management in support of customers or LS Networks initiated projects as needed.

I was responsible for all aspects of Customer Support and Satisfaction. I also managed all incoming Support requests, and distribute to our Support Team via the ticketing system, ZenDesk. I constantly brought efficiency to our processes using Macros, Automations and Triggers. I also acted as a Liaison between our Accounting, Design, Support and Engineering teams.

In my time at Basic Solutions, I spearheaded the sales efforts for our Wholesale Termination services. We embarked on a journey of offering our platform for others to resell. We offered Paas, Saas and IaaS. I also held a role in the finance side of the business, and was a liaison between the technical and sales side of the house. I was responsible for ensuring all customers were contacted on a regular basis and were happy with services. I was responsible to make sure all customer complaints were dealt with in a timely fashion.Developed the post paid customer model, as well as tracking for that type of customer. A member of our Vendor Management Unit (VMU). Our VMU examined our vendors and looked for quality, reliability and accurateness of billing. Also designs standard and custom product pricing.I was a liaison point between Sales, Account Management, Accounting and Engineering. Coordinated efforts between teams and makes sure we were operating smoothly.Developed the current main product, and developed the entire sales process. Have closed over 300 contracts.Have the ability to deal with customer complaints in a way that results in more business from the customer.

I was responsible for account maintenance along with new account acquisition. I also spearheaded our outside sales effort. Before my arrival, there was no organized effort to meet our clients face-to-face. Now there are defined territories, and a more organized approach to making the best use of time when in the field. Also, I was responsible for submitting monthly product reviews to the four industry publications. In my first eight months, my territory grew from an average of $3,000 per month to an average of over $12,000 per month.

Was responsible for new account acquisition and contract negotiation.

Was responsible for maintaining established accounts, while bringing in new business. Instrumental in implementing new ways to track past sales in order to forecast future sales while successfully introducing additional product lines to existing customers. Helped the company transition from only offering dry cleaning chemicals and supplies into also offering a full line of janitorial products. Worked to open many new opportunities with previously stagnant government accounts.

Streamlined delivery schedules, and condensed three delivery routes into two, allowing for a better overall customer experience.Increased collections from 75%, to over 95% monthly.Implemented new systems to cut back on labor costs. This, in turn, allowed the company to better give incentives to each employee to help grow the business.Helped each employee take pride in his/her work, resulting in a higher quality product.

I was responsible for coordinating all outbound shipments, both domestically and internationally. Also played a key role in Quality Control as well as Inventory Control.