Collin Mccabe Email & Phone Number

Disley, Gb

Stockport, United Kingdom

Reporting to the board of trustees, responsible for full operations of the orgainsation

Part of the Senior management team leading a new project in co-production with Pennine Care, Nesta and Stockport Council. The project is a new concept offering people personalised individual support that is tailored to suit their needs and is focussed on their personal goals. Stockport Mind is the leading organisation nationally implementing this concept within the mental health sector.Responsibilities;To ensure the service is at the heart of developments within the Stockport Mental Health and Well Being community and responds in innovative ways to local needs informed by national best practice.To work collaboratively with all service providers and partner agencies working within the peer support and personalisation arena to ensure service users and carers receive comprehensive, first class services and opportunities to improve ?change their lives.To coordinate the development of the service and its evolving partnerships, ensuring it complies with all health and safety regulations, ensuring it has adequate staff and volunteer resources and a robust booking and monitoring system.To manage staff performance and development through supervision and by conducting annual staff appraisals and training needs analysisTo ensure targets are met in an inclusive way and oversee monitoring and reporting on progress to provide monthly/quarterly management reports.To establish and ensure compliance with current health and safety regulations.To be responsible for day-to-day financial management including; managing budgets and attending finance/resources meetings as required.To establish robust monitoring and auditing systems.To ensure the staff team fully understand and comply with management policies and procedures, relevant professional codes of conduct, and clinical, legal & ethical standards.To champion and promote the service in a variety of ways including giving talks, facilitating workshops, and taking part in forums.

Stockport, United Kingdom

• Coordinating various community centre drop-in centres at various locations around the Stockport area, including art therapy workshops, lunchtime community groups, etc where service users can get involved in a variety of social activities.• Managing, arranging and attending social inclusion events including day trips, concert / theatre visits, meals, etc.• Providing an advocacy service for service users of Stockport Mind. The below list shows some of the areas where my role as an advocate would be used; o Representation at ward rounds /outpatients appointmentso Communicating with professionals in hospital and the communityo Help to represent clients in circumstances they find difficulto Getting clients views heardo Helping people understand their rights under the Mental Health ActAs part of the team I am also involved in all other aspects of operation to ensure that the organisation provides a high quality of support for the community.I also participate in fundraising events and marketing projects throughout the full process from concept to participation in the actual event / project.Key Acheivements1. Designed and authored a new website for Stockport & District Mind which can be seen here.2. Set-up social media sites such as Facebook and Twitter and linked these to the website for ease of use. 3. Set-up SMS donations in order to broaden the various methods for receiving charity contributions, ensuring this method of donating was included in all aspects of advertising.4. As one of the 40th celebrations for 2011, I offered to organise a Charity Fun day. Within less than 3 months I fully organised the largest event undertaken at Stockport & District Mind and raised their profile to the extent that a front page story was published in Stockport Times after the event. The event met all of the objectives and more by attracting over 2500 people on the day and raising £2000.

Uk

Consultancy offering various methods of business improvement, specifically from a customer perspective to ensure the operations of the business were continually reviewed in-line with customer satisfaction / feedback.Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems. Strategic Consulting, including business plan & sales strategy development. Advising new and existing businesses on business structures, customer experience, outsourcing, audits, product improvement methodolgies, KPI authoring, etc.See www.clientbuild.co.uk for more information.

• Plan and manage the day to day operation of the Support Department ensuring high quality standards were achieved and target margins were met. Including headcount increase / reduction, process / infrastructure changes, etc.• Full management of the call centre, test / repair and logistics departments, resolving issues as they arise to ensure customer satisfaction was maximised. Ensuring all KPI’s were aligned to the business goals (e.g. MTTR, MTBF, Speed to answer, abandon rate, delivery times, etc)• Working closely with the design teams on escalating product improvement requirements (Hardware and Software) ensuring future product reliability.• Liaise with product owners, pre-sales, and account management to ensure support required for existing and future products is provided.• Liaise with customers and internal departments to develop support contracts for new customers.• Operate and develop the world-wide support network, monitor performance and identify requirements for increasing revenue and customer satisfaction.• Work with engineering, manufacturing and suppliers to ensure that all failures are subject to a root cause analysis, to provide reports on statistical analysis for internal and external customer use.• Compile customer quotations for support of new systems, hardware & software upgrades.• Responsible for owning and changing various service processes relating to the activities of the service department. Working closely with other departments and representatives to ensure processes are correct. Effecting changes when required to ensure ISO standards (ISO 9002, ISO 14001) are kept.• Developed close relationship with OEM customers and attend regular meetings at all levels, to discuss all aspects of the Service and Support initiative.

Responsibilities;• The development and maintenance of the GenRad world-wide support network.• Monitoring post delivery performance of GenRad products ensuring that any identified service product failure trend is driven to a satisfactory conclusion and escalating potential risks.• To ensure that technical support is available and provided to all call centres across the globe and to be available as the point of contact for escalations.• Responsible for ensuring adequate technical and operational training and guidance is provided to all support centre personnel across the globe.• Responsible for approval of product enhancement changes and new product and custom part releases on behalf of service. Attended design reviews for new products to provide input on design for serviceability.• Dealing with customer complaints / queries and assorted issues not explicitly covered under service contracts or processes. • Successfully organised, implemented and developed the training for all service and support centres world-wide.• Developed & delivered technical and process training and documentation for major product launches globally. Often being on-site at various locations during product launch.• Managed the implementation of new call centre software which involved designing strategies for collecting fault data world-wide for central analysis, providing sufficient data for call agents when taking calls and for triggering emails to various distribution networks for dispatch of replacement items.

Education record

I am proficient in Microsoft Office tools including; Microsoft Excel (advanced VBA user), Microsoft Power point, Microsoft Word, Microsoft.

Abc Centra Certificate In Counselling Level 2

Introduction To The Human Genome

City & Guilds In Electronic Servicing

National Certificate In Engineering (Electrical / Electronics)

1987 - 1988 Electrical Principles (Distinction), Mathematics (Merit), Electronics (Distinction), Digital Technologies (Pass), General &.