Collin Cornelius Email & Phone Number

Colorado Springs, Colorado, United States

•Service commercial customers by obtaining information about the status of orders using Oracle and other software while keeping interaction time under 9.6 minutes per interaction •Troubleshoot with customers by creating cases through Microsoft Dynamics CRM and communicate with a team of 10 people throughout to ensure resolutions within 2 business days and maintain an error rate of less than 0.3% •Partner with colleagues from more than 10 other internal teams to find ways to develop processes that improve cross functional efficiency and productivity

---Workplace Participant Services- Defined Benefit---• Utilized specialized software to track the progress of participant paperwork and processing to ensure service level agreements were met at least 98% of the time • Collaborated with Xtrac specialists and team leaders to tackle emerging issues swiftly and effectively; resolved 95% of technical problems within 24 hours, minimizing downtime and maximizing productivity. • Directed comprehensive needs assessment for participants, leveraging probing questions; facilitated seamless connections to resources such as plan materials, internal colleagues, and vetted outside vendors resulting in a 25% decrease in issue escalation rates ---Workplace Participant Services- Defined Contribution---• Influenced participants to reach retirement goals by ensuring the understanding of important plan provisions such as contribution options, company match, and others, then referring to internal specialists when appropriate • Processed participant transactions of $100,000 or more by reviewing plan rules, utilizing software tools, and asking effective questions to ensure first call resolutions • Safeguarded participant accounts by following proper authentication procedures and advocating for customers to use multi-factor authentication to reduce chance of an account breach by 99%

• Used a pallet jack and headset to pull orders to send to various stores

After spending the summer obtaining insurance licenses and financial certifications (including FINRA SIE, FINRA Series 66, FINRA Series 7TO) I went into the role full time. It was during my month of full time employment that I realized, while I appreciated the financial tools utilized in making retirement successful, I had less than zero interest in anything sales related.

Boone, Nc

Boone, North Carolina, United States

• Lead new initiatives concerning large-scale issues and strategic opportunities in conjunction with functional area coordinators and their respective teams to ensure long term organizational success • Facilitated executive team meetings to ensure operating objectives were being met and prepare communication of the organization’s status to be presented to the whole team • Complied with local and federal regulations such as tax filings, maintaining proper documentation, and required financial reporting so that the organization retained its 501(c)(3) status

Boone, North Carolina, United States

• Oversaw a team of 3 purchasers who were responsible for buying our coffee, food items, and utensils essential for our day-to-day operations and maintaining adequate inventory levels of those products • Lead the Supply Chain Team in our Semesterly Improvement Projects resulting in better inventory controls which reduced waste and enabled fewer product shortages • Collaborated with other team coordinators such as Marketing, Finance, and Accounting to ensure we were offering products our customers wanted while meeting budgetary requirements

Raleigh-Durham, North Carolina Area

• Developed a complex five-year financial forecasting model that could take many different inputs and provided information useful for setting sales goals and determining which projects to engage in• Performed market research on new market opportunities for a client and compiled my research along with my recommendation into a single report• Was responsible for communicating with my two clients for the duration of the internship to ensure their goals of the internship was met and value was provided

Boone, North Carolina

Boone, North Carolina

Assist groups of 1-3 students in a wide array of business courses including both organizational and industrial psychology per request and in an on demand help lab setting

Goldsboro, North Carolina Area

• Oversaw the application of $200,000 worth of tax stamps per week• Collaborated with supervisors to prepare products for shipping• Worked an average of 50 hours a week

Goldsboro, North Carolina Area

• Assisted students with challenging math and science concepts• Helped students prepare for exams and complete homework

Master Of Business Administration - Mba, Supply Chain Management

Associate Of Engineering, Engineering, 4.00

Bachelor Of Science In Business Administration, Major: Management, Supply Chain Management | Minor: Leadership Studies, Psychology, Gpa: 3.94

Associate Of Arts (Aa), Economics, Gpa:3.6

Activities and Societies: Honors GraduateAttended the early college program and obtained my diploma and degree in the same year