Collin King Email & Phone Number

Salt Lake City, Utah, United States

Film in-house tutorials for corporate video projects including the production; direction; writing; designing; lighting; filming; editing; sound design; and motion graphics work for 100+ videos.Manage multimedia assets and maintain company Training Video Library and YouTube pages. Structure and organize team production and post-production workflows.Partner.

Salt Lake City, Utah, United States

Farmington, Utah

• The Lead Genius ensures that the entire team — including Geniuses, Technical Experts, Technical Specialists, and the Genius Admin — provides the appropriate level of customer service at the Genius Bar and throughout.
• Team Leader of 29 Apple Certified Technicians.
• Led team to a world class NPS Score of 75%.
• Organized and implemented strategies during the iPhone Battery Quality Program that allowed for an increase of iPhone Battery Repairs by nearly 300%.
• Increased Genius Bar training certification completion from 67% to 100%.
• Delivered feedback based on observations from KPI dashboards, product repairs, and interactions.

Remote

• The Instructional Designer works with business partners to identify training needs and build instructor-led, digital, and virtual trainings using ground breaking technology and innovative solutions.
• Lead Instructional Designer of the Genius Admin Onboarding Curriculum.
• Lead author of 12 self-guided trainings and 3 leadership forms to be implemented globally.
• Curated 67 preexisting trainings to create a structured learning journey for Genius Admins.
• Collaborated with the Service Documentation Team to update 2 articles in Knowledge Base.
• Submitted radars for the development of 2 additional service training courses.

Remote

• The AppleCare Team Leader ensures that the entire team — including iOS and Mac Advisors — provides the appropriate level of customer service online and within the Apple Support App.
• Team Leader of 36 iOS and Mac Advisors.
• Collaborated with 70+ advisors to deliver a world-class customer experience.
• Facilitated weekly team meetings to improve customer service skills and maintain compliance.

Farmington, Utah

Provide insightful advice and friendly, hands-on technical support. You also spend time behind the scenes, solving problems and repairing products.

Murray, Utah

Help new owners get started and help current owners troubleshoot their mobile devices.

Murray, Utah

Discover customers’ needs, then follow up with the right solutions. You guide and advise the customer, and help set up their new products.

Washington DC

Responsible for the safety and protection of local residents and tourists.Testified on behalf of the District of Columbia in legal courtrooms.Used technical writing to describe real-world events in required legal documentation.

Salt Lake City, Utah

Producer for 2 photographers in excursion to Puerto Rico for a global corporate campaign.Managed photography and lighting equipment for a team of 6 photographers.Retouched thousands of images published on the web, the news, and printed international magazines.

Salt Lake City, Utah

Retouched photographs for the company's electronic and physical magazines.Collaborated with the photographer, stylist, and editor to capture and publish products.

Provo, Utah

Video editor for regional Emmy Award winning show Nexos and other original content broadcast in Central and South America. Incorporated Spanish and Portuguese voiceovers into acquired television shows and movies.Designed motion graphics for station promotions, upcoming programming, and lower-thirds.Rebranded the logo and promotional content for BYU.

Master Of Education, Instructional Design

Bachelor Of Arts, Photography